Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kenya Cole

Allen,TX

Summary

Professional in property management with strong background in tenant relations, lease administration, and property maintenance. Skilled at coordinating with teams to ensure smooth operations, adaptable to changing needs, and consistently focused on achieving results. Known for strong communication, problem-solving abilities, and proactive approach to managing property issues.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Property Manager

Chaparral Townhomes
11.2023 - Current
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Kept accurate records of all resident and tenant correspondence.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Plus more job related activities on a day to day basis.

Administrative Assistant

Paragon Healthcare, Inc.
01.2020 - 04.2023
  • Answering telephonic and e-mail inquiries in a timely manner
  • Canceling members' plans upon their request, or due to recurrent non-payment
  • Resolve customer issues via one call resolution guidelines and/or escalated process
  • Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.

Facility Manager

Air U Trampoline Park
04.2014 - 10.2019
  • Overseeing and agreeing contracts and providers for services including security, parking and cleaning
  • Managing maintenance and staffing budgets
  • Undertaking building and grounds maintenance
  • Ensuring facilities are always clean.

Education

High school diploma -

C.E. Byrd High School
Shreveport, LA
05.2013

Skills

  • Customer service
  • Facilities Management
  • Supervising Experience
  • Operations Management
  • Facilities Maintenance
  • Microsoft Word
  • Administrative Support
  • Strong Communication Skills
  • Property tours and inspections
  • Telephone and email etiquette
  • Fair Housing Regulations
  • Tenant issue resolution
  • Application process proficiency
  • Appointment Scheduling
  • Property Inspection
  • Records Management
  • Yardi

Certification

  • Fair Housing Certified

Timeline

Assistant Property Manager

Chaparral Townhomes
11.2023 - Current

Administrative Assistant

Paragon Healthcare, Inc.
01.2020 - 04.2023

Facility Manager

Air U Trampoline Park
04.2014 - 10.2019

High school diploma -

C.E. Byrd High School

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Kenya Cole