Kenya Creer

• Brief sabbatical to work on research and thesis.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.

• Made food according to standard recipes with requested changes for customer satisfaction.
• Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
• Plated hot meals and salads in aesthetically pleasing arrangements
• Learned other teammates' work tasks to train as backup Main Dish and Salad Bar Server.
• Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  

Started school at California State University, Long Beach and working towards my M.A in Geography.

• Engaged in coursework on Urban Geography with a focus on applying social justice frameworks to issues of food security and unaffordable housing and healthcare.

• Check-in travel-weary guests, verifying reservation details and collecting methods of payment
• Collaborate across departments to address guest complaints and rectify issues. Lead to high guest recovery rate among during overnight shifts
• Answered phones, responding to customer inquiries and transferring calls to appropriate staff members

• Greet and checked-in between 20 and 50 arrivals per night, executing a seamless check-in process
• Placate concerned customers using the L.E.A.R.N (listen, empathize, apologize, react, now!) model to handle guest-related issues
• Ensure that all room fees are billed and collected in accordance with company policy
• Research and resolve billing disputes, tactfully interacting with customers to extract a valid form of payment

• Managed the receptionist area, greeting customers in a friendly and professional manner
• Answered a busy multi-line phone system. Screened and referred calls to relevant personnel with professionalism and speed
• Reviewed e-mail inquiries from guests. Composed replies using appropriate grammar and tone
• Logged and delivered incoming mail/packages. Scheduled FedEx and UPS pick-up for outgoing deliveries

• Used point of sales system to check-out guests' purchases, applying discounts and collecting payment
• Processed product returns and assisted customers with other selections
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
• Tracked stock using company inventory management software
• Promoted credit card applications to customers, increasing sign-ups and boosting overall sales revenue.