Kenya Deniz
Astoria,NY
Summary
I am a confident individual with experience in retail sales, food services, waitressing, and travel. I’m able to work in any kind of environment.
Overview
3
3
years of professional experience
Work History
Travel Agent Assistant
Latifa Travel & Tours
2022.03 - Current
- Streamlined booking processes for improved efficiency and reduced wait times for clients.
- Managed client inquiries promptly and efficiently, resolving issues quickly to maintain high levels of satisfaction.
- Educated clients on important pre-travel information such as passport requirements, visa regulations, local customs, and health advisories.
Waitress
New York Bakery Cafe
2024.01 - 2024.05
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Sales Associate
Cloud Zone Hookah
2023.09 - 2024.05
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Juice Barista
Ibiza Juice Bar
2021.06 - 2022.08
- Showcased a strong work ethic by consistently arriving punctually for shifts and maintaining a positive attitude throughout all interactions with colleagues and patrons.
- Stayed informed on industry trends like popular superfood ingredients or emerging flavors to add value to conversations with patrons interested in expanding their palate or trying something new.
- Participated actively in weekly staff meetings to discuss ways of improving operations, contributing ideas that led to increased efficiency or improved customer satisfaction.
- Contributed to team success by effectively collaborating with coworkers during busy periods, ensuring smooth operations and reduced wait times for customers.
Retail Sales Associate
American Eagle Outfitters, Inc
2021.10 - 2021.12
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Bachelor Of Liberal Arts - Psychology
Borough of Manhattan Community College of The City University of New York
199 Chambers St, New York, New York, 10007Skills
- Cultural Awareness
- Airline regulations
- Customer service focus
- Strong Organization
- Foreign language skills
- Retail Sales
- Client Relations
- Marketing
Languages
Arabic
Native or Bilingual
French
Elementary
Timeline
Waitress
New York Bakery Cafe
2024.01 - 2024.05
Sales Associate
Cloud Zone Hookah
2023.09 - 2024.05
Travel Agent Assistant
Latifa Travel & Tours
2022.03 - Current
Retail Sales Associate
American Eagle Outfitters, Inc
2021.10 - 2021.12
Juice Barista
Ibiza Juice Bar
2021.06 - 2022.08
Bachelor Of Liberal Arts - Psychology
Borough of Manhattan Community College of The City University of New York