Kenya Dickerson
Novato,USA
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Seeking a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Vet Assistant (Spay and Neuter Clinic)
Sacramento Spca
09.2025 - Current
- Monitored vital signs and provided post-operative care to patients.
- Collaborated with team members to improve workflow efficiency in clinic operations.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Reduced recovery times by providing attentive nursing care to hospitalized animals under the supervision of the veterinary staff.
Vet Assistant
South Novato Animal Hospital
01.2023 - 08.2025
- Supported veterinarian in performing surgeries by preparing instruments, monitoring anesthesia, and providing post-operative care for patients.
- Improved patient care by assisting veterinarians with examinations and treatments.
- Collected patient blood samples for laboratory analysis.
- Enhanced clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and kennels.
Customer Service Representative
South Novato Animal Hospital
12.2022 - 01.2023
- Communication management, providing assistance with information, product, and service transactions including offerings of company specials and opportunities.
- Praised for excellent customer service as well as effective and efficient conflict resolution.
- Facilitated daily status reports, processed transactions, and client billing.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Administered medications, vaccinations, and collected blood samples for patients under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
On-Call Handler
The Grateful Dog Pet Boarding
04.2020 - 04.2022
- Maintained records of animal feedings, medications administered, and other pertinent information related to the care and handling of the animals.
- Trained new staff members on proper animal handling techniques.
- Provided a safe environment for dogs by reducing instances of behavioral issues among dogs by implementing structured routines during daily activities such as feeding, walking, and playing and doing detailed evaluations prior to arrival.
Education
Bachelor's Degree - Biology
Sacramento State
Sacramento, CAAssociate of Arts and Sciences - Behavioral Sciences
College of Marin
Greenbrae, CA05-2025
Skills
- Conflict resolution and active problem-solving
- High-energy attitude
- Account and Call Management
- Proficient in all Microsoft Platforms
COMMUNITY SERVICE & VOLUNTEER WORK
Marin Humane Society, Foster Program
Timeline
Vet Assistant (Spay and Neuter Clinic)
Sacramento Spca
09.2025 - Current
Vet Assistant
South Novato Animal Hospital
01.2023 - 08.2025
Customer Service Representative
South Novato Animal Hospital
12.2022 - 01.2023
On-Call Handler
The Grateful Dog Pet Boarding
04.2020 - 04.2022
Bachelor's Degree - Biology
Sacramento State
Associate of Arts and Sciences - Behavioral Sciences
College of Marin