Kenya Dillard
Tampa,FL
Summary
With a proven track record at Happy Jacks Family Daycare LLC, I leveraged leadership qualities and attention to detail to enhance service quality and parent satisfaction. Skilled in child development and effective communication, I successfully managed complex billing at Memorial Eye Institute, improving cash flow and reducing receivables aging.
Overview
17
17
years of professional experience
Work History
Licensed Family Childcare Provider
Happy Jacks Family Daycare LLC
10.2013 - 05.2024
- Utilized continuous professional development opportunities to stay current on best practices in early childhood education for enhanced service quality.
- Improved parent satisfaction by maintaining open communication lines and providing regular updates on child progress.
- Managed daily operations of the family childcare business, including scheduling, budgeting, and record-keeping for efficient service delivery.
- Developed age-appropriate curriculum that stimulated curiosity, encouraged creativity, and fostered a love for learning among the children.
- Read stories, sang songs and facilitated creative play.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Assisted in potty training and toilet hygiene.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Developed lessons and activities to promote children's physical and emotional development.
- Logged information regarding naps, feedings, and any medications administered.
- Monitored developmental milestones of each child under care using standardized assessment tools as well as informal observations for accurate progress tracking.
- Facilitated smooth transitions from home to childcare setting through consistent routines, open communication channels, and supportive interventions as needed.
- Implemented effective behavior management strategies to promote a structured yet flexible learning environment conducive to optimal growth and development.
Medical Biller, Accounts Receivable
Memorial Eye Institute
06.2007 - 06.2013
- Provided exceptional customer service while addressing patient inquiries regarding billing issues or concerns.
- Improved cash flow by negotiating payment plans with patients experiencing financial difficulties.
- Maintained confidentiality of patient information by adhering to strict HIPAA regulations throughout the billing process.
- Reduced account receivables aging through diligent follow-up on outstanding claims and prompt resolution of denials.
- Ensured accurate coding and billing practices, resulting in reduced claim rejections and faster reimbursements.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Posted payments and collections on regular basis.
- Delivered timely and accurate charge submissions.
- Responded to customer concerns and questions on daily basis.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Reconciled accounts receivable to general ledger.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
Education
John Harris
Harrisburg, PA06-1994
Skills
- Leadership qualities
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Organizational skills
- Self motivation
- Documentation and reporting
- Interpersonal skills
- Task prioritization
- Professionalism and ethics
- Effective communication
- Child development
Accomplishments
- Achieved owning a successful family home daycare by completing ten years of assisting multiple families in providing a safe,healthy and nurturing environment for their children to learn and grow.
Timeline
Licensed Family Childcare Provider
Happy Jacks Family Daycare LLC
10.2013 - 05.2024
Medical Biller, Accounts Receivable
Memorial Eye Institute
06.2007 - 06.2013
John Harris
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