Kenya Dixon
Germantown,MD
Summary
To gain real world experience that will teach responsibility, where I can demonstrate customer service skills, values and integrity. Obtain a position that will allow growth, learning and teach values, critical thinking and provide opportunities for advancement. Dependable Office Assistant successful providing fast, high-quality customer service to guests and patients. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, staff, patients and management.
Overview
8
8
years of professional experience
Work History
Server/Bartender
Buffalo Wild Wings
09.2019 - Current
- Delivers food and drinks to guests using and meeting Buffalo Wild Wings’ time specifications (60%
- Greet guests, answers questions, and makes suggestions regarding food, drinks, and service
- Inform guests of special offers and promotions (25%
- Interacts verbally with all guests creating an upbeat atmosphere (15%
- Relays orders to service bar and kitchen via the point-of-sale computerized register system (10%
- Observes guests and responds to any additional requests
- Maintains guest satisfaction throughout entire visit (15%
- Presents guest check to each table and accepts a form of payment
- Makes correct change and/or completes the proper charge card procedure (5%
- Participates in the clearing, sanitizing and resetting of guests’ tables (10%
Bus Attendant
Montgomery County Public Schools
09.2021 - 05.2022
- Assist 10special needs children on and off the school bus. - Monitor all student while on bus - Assist bus driver as needed with monitoring student behavior - Interact with special needs students.
- Provide daily reports on student behavior to school administration and parents.
- Encourage positive interaction with students, bus driver and administrators.
- Ensured timely arrival at each stop by adhering to established schedules and communicating effectively with the driver.
- Conducted regular inspections of safety equipment to ensure proper functioning in case of an emergency.
- Managed emergency situations calmly and efficiently, prioritizing passenger safety above all else.
- Completed daily attendance logs for all routes.
Customer Service Representative
CVS – Aetna
03.2021 - 09.2021
- Answering in-coming member and provider calls. -
- Responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs etc.
- Completes other duties as assigned - Provide excellent service to all members and providers to ensure 1st call resolution. - Verify benefits
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Investigated and resolved customer inquiries and complaints quickly.
Call Center Representative
Medical Access
01.2021 - 03.2021
- Accurately enters data into Allscripts and update patient demographics as needed.
- Respond to inquiries regarding billing and patient accounts
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Investigated and resolved accounting, service and delivery concerns.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Office Assistant
Thee N Crowd LLC
04.2018 - 11.2019
- Schedule appointments and meetings for owners - Book vendors and venues for various events, parties, workshops, and networking opportunities - Submit invoices for payments
- Follow up with outstanding payments and collections. - Order office supplies - Scan documents for delivery via email
- Review contracts for proper signatures and forward to owner - Greet clients and customers. - Answer emails and phone.
Package Handler Sorter
UPS
05.2019 - 09.2019
- Lifting and sliding packages weighing up to 70 pounds onto convey belts. - Sort packages to correct location according to label and load chart. - Insured packages are moved with quality and the customer satisfaction in mind.
Caregiver
Sandra’s Nursing
06.2017 - 05.2019
- Participates in the development of the Individualized Service Plans (ISP) and monthly updates. - Provide warm, engaging personal care services, assistance, support, and companionship. - Empower residents to do as much as they can, instead of focusing on their own limitations. - Assist with the creation and utilization of Resident Care Plans
Kids Club Aide
Bar-T
08.2017 - 09.2018
- Assist and supervise children, to maintain a safe and positive environment. - Communicate effectively and respectfully with all staff members, office/management staff, customers, school staff, parents, and children. - Present a professional and positive image. - Engage and with children in a respectful positive manner. - Create and implement age-appropriate clubs, theme days, and games. - Participate in and promote Bar-T events and activities at your center.
Volunteer
Raven Of Elijah
08.2015 - 05.2017
- Enhanced community engagement by organizing and leading outreach events.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Cashier
KFC
05.2016 - 12.2016
- Achieves CHAMPS standards by executing CSL behavioral standards for Cleanliness, Hospitality, Accuracy, Maintenance, Produce and Speed of Service
- Acts like a Customer Maniac by delivering 100% CHAMPS with a Yes! Every shift.
- Demonstrates excellence by preparing and serving all products according to standards.
- Knows restaurant and shift goals and works to achieve them.
- Observes the safe work practices that have been established, remedies minor unsafe situations within the level of authority, and immediately reports all incidents, accidents and unsafe conditions to management
- Has regard for safety for self and others, including fellow team members, management, customers, visitors and contractors.
- Keeps the designated work area, restaurant, designated equipment and restrooms clean and tidy
- Operates equipment safely and correctly and according to company procedures.
- Approaches and takes orders from the customer in a courteous, friendly and efficient manner
- Knows about new products and promotions and serves customers with a sense of urgency
- Demonstrates accountability for growing sales by executing CHAMPS and suggestive selling / Upselling.
- Adheres to all Cash Accountability standards and procedures
- Operates the cash register following correct cash handling and security procedures.
- Dresses according to Uniform policy, including following personal hygiene guidelines.
- Rotates food products on oldest date first basis and keeps product stocked as required.
- Demonstrates Positive Energy by handling customer complaints on the spot using L.A.S.T
- Refers serious/difficult customer complaints to the Manager on duty immediately.
Education
Diploma -
Camden County High School
St. Marys, GA05.2017
Skills
- Demonstrate excellent customer service
- Great attention to detail and very organized
- Certified CPR
- Excellent communication skills
- Able to multi-task
- Contagiously friendly, outgoing & energetic
- Team Collaboration
- Time Management
- Conflict Resolution
- Problem Solving
- Interpersonal Skills
- Computer Literacy
- Organizational Skills
- Attention to Detail
- Effective Communication
- Stress Management
- Reliable and Responsible
- Adaptable and Flexible
Volunteer Experience
- Mission for Camden, varies, varies, Prepare Meals for the less fortunate and homeless., Serve Meals to families., Set up and Clean up Food Prep Areas
- Ravens of Elijah, 08/2015, 05/2017, Organization of donated food items for weekly distribution, Coordinate individual pick up and distribution., Assist recipients with loading and unloading of donated items into vehicles.
- Mayor Alvin brown, Summer 2014, Summer 2014, Register Non-Voters, Explain and Assist Voters with registration application, Perform Administrative duties (phones, typing, faxing, and emails) in campaign office.
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Bus Attendant
Montgomery County Public Schools
09.2021 - 05.2022
Customer Service Representative
CVS – Aetna
03.2021 - 09.2021
Call Center Representative
Medical Access
01.2021 - 03.2021
Server/Bartender
Buffalo Wild Wings
09.2019 - Current
Package Handler Sorter
UPS
05.2019 - 09.2019
Office Assistant
Thee N Crowd LLC
04.2018 - 11.2019
Kids Club Aide
Bar-T
08.2017 - 09.2018
Caregiver
Sandra’s Nursing
06.2017 - 05.2019
Cashier
KFC
05.2016 - 12.2016
Volunteer
Raven Of Elijah
08.2015 - 05.2017
Diploma -
Camden County High School
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