Kenya Douglas
Washington
Summary
Dedicated Case Manager with over 12 years of progressive experience in victim advocacy, case management, and trauma-informed crisis response. Skilled in conducting needs assessments, coordinating services with law enforcement and community partners, and providing direct support to survivors of homicide and violent crime. Proven ability to maintain sensitive documentation, deliver timely crisis intervention, and foster strong relationships with survivors, families, and service providers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Case Manager
Office of Neighborhood Safety and Engagement (ONSE) – Family & Survivor Support Division (FSS)
10.2024 - Current
- Provide comprehensive case management services to survivors and families impacted by homicides, shootings, stabbings, and assaults.
- Partner with detectives and law enforcement officers to coordinate communication, support, and follow-up with survivors and next-of-kin throughout investigations.
- Conduct detailed needs assessments and develop Individual Service Plans, making referrals to government and community-based service providers.
- Deliver trauma-informed crisis intervention, assisting families at crime scenes, hospitals, and community settings.
- Facilitate communication between survivors, family members, detectives, courts, and service providers, ensuring transparency while protecting investigative integrity.
- Document all case activity, contacts, and referrals in compliance with FSS program standards, producing reports for court and agency use.
- Represent ONSE at remembrance events, vigils, hearings, and interagency meetings, advocating for survivor needs and promoting community support.
- Coordinate with service providers to ensure continuity of care, addressing mental health, housing, employment, and other family stabilization needs.
- Key Achievements:
- Successfully stabilized multiple high-risk families following homicide incidents by coordinating emergency housing, counseling referrals, and community resources.
- Supported detectives in conducting timely family notifications and follow-ups, helping to build trust and communication between survivors and law enforcement.
Case Manager
Department of Human Services (DHS)
10.2021 - 10.2024
- Conducted eligibility interviews, verified documentation, and ensured compliance with federal and local regulations.
- Developed service plans and connected families to internal and external resources to promote stability and self-sufficiency.
- Maintained accurate records, case notes, and compliance documentation for audits and reporting.
- Onboarded and trained new case managers to improve team performance.
- Represented DHS at community meetings and interagency collaboration events.
- Key Achievements:
- Reduced delays in service provision by streamlining eligibility verification and referral processes.
- Recognized for maintaining 100% compliance during federal and local audits.
Prevention Specialist
The Community Partnership for the Prevention of Homelessness
10.2020 - 09.2021
- Determined eligibility for emergency housing assistance programs.
- Processed applications and coordinated with landlords, applicants, and housing providers.
- Analyzed income and rental history to assess financial needs.
- Maintained detailed records and conducted follow-up to ensure housing stability.
Family Service Coordinator
The Community Partnership for the Prevention of Homelessness
03.2020 - 08.2020
- Assisted families in navigating housing services and securing permanent housing.
- Conducted family assessments to identify barriers to stability and service needs.
- Partnered with community-based organizations to connect families with resources.
Case Manager
Collaborative Solutions for Community
04.2019 - 03.2020
- Developed individualized service plans and conducted home visits to support clients.
- Coordinated referrals to strengthen self-sufficiency and housing stability.
Case Manager – Emergency Assistance
The Salvation Army
11.2014 - 03.2019
- Administered emergency rental assistance program in compliance with DHS policies.
- Conducted eligibility screenings and provided advocacy for housing and financial resources.
- Assisted clients with financial literacy and housing stability planning.
Education
B.S. - Social Work
University of The District of Columbia
Washington, D.C.05-2026
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
Certification
- Mental Health First Aid
- Trauma-Informed Care
- Conflict Resolution & Mediation
- Motivational Interviewing
- Housing-Based Case Management
Timeline
Case Manager
Office of Neighborhood Safety and Engagement (ONSE) – Family & Survivor Support Division (FSS)
10.2024 - Current
Case Manager
Department of Human Services (DHS)
10.2021 - 10.2024
Prevention Specialist
The Community Partnership for the Prevention of Homelessness
10.2020 - 09.2021
Family Service Coordinator
The Community Partnership for the Prevention of Homelessness
03.2020 - 08.2020
Case Manager
Collaborative Solutions for Community
04.2019 - 03.2020
Case Manager – Emergency Assistance
The Salvation Army
11.2014 - 03.2019
B.S. - Social Work
University of The District of Columbia
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