KENYA FAIR-GRAHAM
Sacramento,CA
Summary
Experienced customer service professional with strengths in front office operations, cash handling, and guest relations. Known for clear communication, problem solving, and creating positive experiences through accurate, professional support.
Overview
1
1
Language
12
12
years of professional experience
Work History
Caretaker
In Home Care
Sacramento, California
08.2022 - 09.2026
- Provided assistance with personal hygiene, grooming, and meal preparation.
- Supported mobility and transportation needs to enhance independence and safety.
- Administered prescribed medications on a timely basis following care plan instructions.
- Monitored patients for changes in physical, emotional, and behavioral conditions to inform care adjustments.
- Prepared meals and monitored special dietary needs.
- Promoted resident participation in daily living activities to support personal dignity and independence.
- Facilitated communication with families about client needs and progress to ensure comprehensive care.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Front Desk Agent
Double Tree Hilton Hotel
Orlando, Florida
08.2019 - 01.2022
- Processed reservations, room changes, and special requests accurately.
- Checked in and checked out guests using Hilton property management system.
- Provided excellent customer service while upholding company policies.
- Assigned rooms and updated arrival lists for daily front desk operations.
- Verified billing details, payments, and guest folios for accuracy.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Generated daily reports detailing occupancy levels, revenue amounts.
Customer Service Representative
Gap
Roseville, California
01.2015 - 03.2019
- Delivered exceptional customer service, contributing to overall customer satisfaction.
- Enhanced customer satisfaction by effectively resolving problems with knowledgeable, friendly service.
- Resolved customer issues promptly, prioritizing satisfaction and loyalty.
- Handled customer concerns with calm, professional communication.
- Answered incoming questions by phone, live chat, email, and social media about orders, shipping, tracking, products, sizing, and account updates.
- Supported online order pickup and merchandise availability questions.
- Processed payment methods, receipts, and transaction records accurately.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Highlands Community Charter
Sacramento, CA06-2025
Skills
- Medication administration
- Client interaction
- Personal care assistance
- Client interaction
- Client interaction
- Problem solving
- Customer service
- Mobility support
- Personal care assistance
Languages
English
Professional
Timeline
Caretaker
In Home Care
08.2022 - 09.2026
Front Desk Agent
Double Tree Hilton Hotel
08.2019 - 01.2022
Customer Service Representative
Gap
01.2015 - 03.2019
High School Diploma -
Highlands Community Charter