Kenya Ford
Elkridge,MD
Summary
I've worked in many different in many different people-facing fields, however, I prioritize the customer experience and make sure their needs are taken care of so that they are excited to come back for more of these experiences. I am in the part of my career that I provide therapy and mental health support through challenging times, however my skill set follows as I interact with others in less intense spaces. The setting may change but my pride in providing a good experience does not.
Overview
12
12
years of professional experience
Work History
Psychology Associate
Ellie Mental Health
03.2024 - Current
- Conducted psychological assessments to inform treatment planning and client progress evaluation.
- Provide psychotherapy (individuals, couples, group, family) for people ages 4-70 years of age
- Collaborated with multidisciplinary teams to develop and implement effective therapeutic interventions.
- Facilitated group therapy sessions, promoting engagement and support among clients.
- Mentored junior staff on best practices in psychological assessment and client management.
- Enhanced client care by integrating evidence-based practices into daily operations.
- Developed training materials for staff development, fostering a culture of continuous improvement.
Hair Stylist
Twist &Go Salon
10.2018 - 09.2019
- Shampooed and dried hair for the main stylists
- Provided 10 signature twist styles and braiding designed for natural hair
- Supported senior stylists by preparing clients for services and consultations.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Counted and documented opening and closing cash amounts daily.
Front Desk Receptionist
Goldfish Swim School
04.2017 - 07.2017
- Greeted and assisted customers, ensuring a welcoming environment.
- Managed phone inquiries, providing accurate information about swim programs.
- Scheduled classes and appointments using scheduling software efficiently.
- Processed payments and maintained accurate financial records for transactions.
- Resolved customer concerns promptly, enhancing overall satisfaction levels.
- Maintained cleanliness and organization of front desk area, promoting professionalism.
- Collaborated with instructors to coordinate class logistics and student needs.
Bartender
AMF Laurel Lanes
01.2017 - 04.2017
- Crafted a diverse range of cocktails and beverages to enhance guest experience.
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Operated POS system for order processing and payment transactions efficiently.
- Handled inventory management by tracking supplies and placing orders as needed.
- Collaborated with kitchen staff to coordinate food and drink pairings for events.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Sales Specialist
Victoria’s Secret Westfield Wheaton Mall
12.2015 - 06.2016
- Greeted clients in a kind and helpful manner
- Delivered exceptional customer service by understanding individual needs and preferences, measuring clients and retrieving or ordering products for their needs
- Assisted in visual merchandising to enhance store displays and attract customers.
- Restocked the floors when products ran low
- Collaborated with team members to achieve sales goals and improve overall performance.
Sales Associate, Beauty and Fragrance
Macys Department Store
07.2013 - 12.2015
- Greeted customers coming in from the mall entrance
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained knowledge of promotions and sales to effectively communicate with customers.
- Processed transactions accurately using point-of-sale systems, ensuring efficient service.
- Collaborated with team members to achieve sales goals and improve store performance.
Education
PsyD - Clinical Psychology
The Chicago School of Professional Psychology
Washington, DC06-2023
Skills
- Quick learner
- Client education/consultation
- Appointment scheduling
- Detail-orientated
- Schedule management
- Relationship building and management
- Advanced communication skills
Timeline
Psychology Associate
Ellie Mental Health
03.2024 - Current
Hair Stylist
Twist &Go Salon
10.2018 - 09.2019
Front Desk Receptionist
Goldfish Swim School
04.2017 - 07.2017
Bartender
AMF Laurel Lanes
01.2017 - 04.2017
Sales Specialist
Victoria’s Secret Westfield Wheaton Mall
12.2015 - 06.2016
Sales Associate, Beauty and Fragrance
Macys Department Store
07.2013 - 12.2015
PsyD - Clinical Psychology
The Chicago School of Professional Psychology