Summary
Overview
Work History
Education
Skills
Certification
Languages
Offered a higher positions as worked in every pass job.
Timeline
Generic

Kenya Galan

Summary

Dynamic customer service professional with a proven track record at Shoprite Store, excelling in conflict resolution and enhancing customer loyalty. Skilled in critical thinking and active listening, I effectively managed high-stress situations, improving resolution times and fostering positive client relationships. Committed to delivering exceptional service and driving continuous improvement.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Shoprite Store
03.2024 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Client Support Worker

Dwell Recvery
10.2023 - 03.2024
  • Collaborated with cross-functional teams to optimize resources and ensure seamless service delivery to clients.
  • Streamlined processes by implementing effective time management techniques and organizational skills.
  • Developed strong relationships with clients through consistent follow-ups on outstanding issues or concerns.
  • Supported continuous improvement initiatives by providing constructive feedback during regular performance evaluations.
  • Promoted a positive work environment through active listening, empathy, and open communication with colleagues.
  • Enhanced team productivity through efficient task delegation and clear communication.
  • Established trust with clients by maintaining confidentiality and ensuring data privacy.

CDPAP Coordinator

Edison Home Health Care
06.2022 - 10.2023
  • Collaborated with multidisciplinary teams to develop individualized care plans for patients.
  • Assured compliance with state regulations through diligent monitoring of program activities.
  • Contributed to the development of best practices for CDPAP coordination, leading to improved service quality.
  • Provided ongoing support to caregivers by addressing concerns and resolving issues promptly.
  • Demonstrated commitment to patient-centered care by actively seeking feedback from clients regarding program experience.
  • Enhanced patient care by efficiently coordinating and managing CDPAP services.
  • Streamlined the caregiver hiring process, resulting in improved patient satisfaction.

Kitchen Staff Member

Board of Education
06.2021 - 05.2022
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Sanitized dining ware and kitchen equipment according to health code standards.

Education

No Degree - Computer Programming

Kingsborough Community College
Brooklyn
02-1991

Bachelor of Computer Applications - Computer Programming

American High Tech
Brooklyn, NY
08-1989

GED -

Board of Ed
New York, NY
07-1988

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Certification

Computer Operator Certificate

High School Diploma

Medical Assistant


Languages

Spanish
Native or Bilingual

Offered a higher positions as worked in every pass job.

Been or started as a cashier and had work my self up and got the opportunity to be able to take a manager positions in the pass jobs, as well started in customer service and been able to perform manager positions in different kind of jobs and job in different fields.

Timeline

Customer Service Representative

Shoprite Store
03.2024 - 04.2025

Client Support Worker

Dwell Recvery
10.2023 - 03.2024

CDPAP Coordinator

Edison Home Health Care
06.2022 - 10.2023

Kitchen Staff Member

Board of Education
06.2021 - 05.2022

No Degree - Computer Programming

Kingsborough Community College

Bachelor of Computer Applications - Computer Programming

American High Tech

GED -

Board of Ed

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