KENYA GATHING
Lumberton,MS
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Direct Service Specialist
Residential Options
09.2021 - 09.2023
- Assisted clients with disabilities with daily living needs to maintain self-esteem and general wellness.
- Transported clients to and from medical appointments with safety and efficiency.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Recorded status and duties completed in logbooks for management.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided daily care for eight clients in home setting.
Emergency Roadside Specialist
AAA Emergency Road Service
01.2020 - 08.2021
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Accurately enter all date in appropriate computer system in accordance with department standards.
- Responsible for researching and resolving service and billing issues.
Customer Advocate II
HealthCare Service Corporation, HCSC, BlueCard Central
09.2010 - 11.2018
- Complied with HIPPA, diversity principles, corporate values, integrity, and all compliance program policies and other applicable corporate and departmental policies.
- Provided exceptional customer service to dental providers, members and others with eligibility benefits and claim status that included resolving issues, answering inquiries and providing product information.
- Made outbound calls to dental providers and other insurance companies regarding dental claim errors, refunds, provider issues.
- Maintained complete confidentiality of company related business.
- Maintained departmental attendance, quality and production standards.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics
Education
Certificate of Completion - Property & Casualty Pre-Licensing
Educational Concepts Unlimited, INC.
Belleville, IL01.2021
Associate of Applied Science - Paralegal
Southwestern Illinois College
Belleville, IL12.2010
Skills
- Westlaw
- Cisco
- Microsoft Word
- Citrix
- Dashboard
- Microsoft Power Point
- Attention to Detail
- Complaint Handling
- Activities of Daily Living Assistance
- Crisis Intervention
- Personal Hygiene Assistance
- Habilitative Programs
Timeline
Direct Service Specialist
Residential Options
09.2021 - 09.2023
Emergency Roadside Specialist
AAA Emergency Road Service
01.2020 - 08.2021
Customer Advocate II
HealthCare Service Corporation, HCSC, BlueCard Central
09.2010 - 11.2018
Certificate of Completion - Property & Casualty Pre-Licensing
Educational Concepts Unlimited, INC.
Associate of Applied Science - Paralegal
Southwestern Illinois College
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