Kenya Grant
Marietta,GA
Summary
Skilled at scheduling more than 20 procedures each week for a spine surgery practice with 12 neurosurgeons. Experienced in verifying coverage, collecting insurance pre-authorizations and processing payments. Forward-thinking and friendly with distinguished talent in multitasking, Fantastic attention to detail and commitment to optimizing patient experiences through individualized care.
10 plus years experience with Epic data base.
Overview
18
18
years of professional experience
Work History
COVID-19 Contact Tracer
UnitedHealth Group
01.2022 - 03.2022
- Answered phone calls and responded to questions regarding Covid 19 concerns and issues.
- Educated patients on treatment options, medication administration, therapy self-management and care plans.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
- Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
- Leveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy.
- Furnished case patients with contact information outlined in New york protocol for local health department to support contact tracing.
- Received processed and tracked patient documentation with speed and accuracy.
Surgery Scheduler
WellStar Health System - Kennestone Hospital
05.2018 - 10.2021
- Worked with operating facilities to schedule procedures on behalf of wellstar cobb neurosurgeons.
- Communicated with patients to gather intake data and verify chart information.
- Worked with vendors to prepare correct equipment and supplies for daily surgeries.
- Helped patients complete paperwork and explained processes and procedures.
- Called patients to schedule surgery, consistently double-checking information and availability.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Routed case confirmations and made schedule updates each day.
- Used accurate procedure codes for billing purposes and to help operating teams be correctly prepared for each operation.
- Checked physician orders and schedule availability to make accurate appointments for tests and surgical procedures.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Distributed treatment and procedural information to patients.
- Scheduled post-op appointments as designated by physician.
- Transcribed physicians' notes and entered data into EPIC software.
Call Center Customer Service Representative
Atlanta Gastroenterology Associates
11.2015 - 05.2017
- Responsible for scheduling procedures and office visits for 88 Gastroenterology specialist.
- Maintained positive working relationship with fellow staff and management.
- Assisted organizational efforts by filing, entering data and answering phones.
- Communicated with customers regarding scheduling processes to maintain satisfaction.
- Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Improved operations by working with team members and customers to find workable solutions.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Front Desk Receptionist
Wingard Urgent Care and Wellness
09.2014 - 10.2021
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Entered insurance, demographics and health history into EPIC database.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Processed patient payments and scanned identification and insurance cards.
- Entered insurance, demographics and health history into EPIC database.
Medical Receptionist
Digestive Health Care of Georgia
11.2003 - 05.2015
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Entered insurance, demographics and health history into patient database EPIC database.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Informed patients of financial responsibilities prior to rendering services.
Registrar
Piedmont Fayette hospital
10.2011 - 11.2012
- Held interviews with patients to hear concerns, gather health history and understand objectives.
- Confirmed patient demographics, collected copays and verified insurance.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Transcribed physicians' notes and entered data into electronic chart management software.
- Managed incoming telephone calls, took messages and directed callers to personnel.
- Assisted with hospital admissions and paperwork.
- Helped patients complete paperwork and explained processes and procedures.
- Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Prepared new charts, updated existing charts and managed records transfers between offices.
- Communicated with patients to gather intake data and verify chart information.
- Digitized over 100 medical records and organized files in EPIC.
Education
Medical assistant
Mandl Medical School
New York, NY, NY01.1998
Some College (No Degree) - Business Management
Shorter College
College Park, GA11.2003
Epic
TrainedSkills
- Surgery scheduling
- Insurance pre-certifications
- Epic
- Data management
- Decision-making
- People skills
- Work ethic
- Organizational skill
- MS Office
- Troubleshooting
- Planning
- Organization
- Collaboratio
Education and Training
other,other
Timeline
COVID-19 Contact Tracer
UnitedHealth Group
01.2022 - 03.2022
Surgery Scheduler
WellStar Health System - Kennestone Hospital
05.2018 - 10.2021
Call Center Customer Service Representative
Atlanta Gastroenterology Associates
11.2015 - 05.2017
Front Desk Receptionist
Wingard Urgent Care and Wellness
09.2014 - 10.2021
Registrar
Piedmont Fayette hospital
10.2011 - 11.2012
Medical Receptionist
Digestive Health Care of Georgia
11.2003 - 05.2015
Medical assistant
Mandl Medical School
Some College (No Degree) - Business Management
Shorter College
Epic
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