KENYA GREEN

• Extensive call center LIVEVOX experience
• Call Center call Que and Chats- Inbound and Outbound
• Experience in high call volume and deescalation
• Providing updates to NYCHA residents
• Updating all required program correspondence
• Clear and consistent communications with all field team members- receiving and making calls for all manner of updates and concerns
• Assisting with Pre-Relocation calls to residents -Pre-Walk Through Confirmation calls- Post Walk through confirmation calls
• Providing the residents with timely updates when their units are completed
• Contacting all Hotels for appropriate reservation modifications- upon notice of residents early return
• Providing updates to the client as requested via email or phone call
• Assisting management with Complaint and Escalation management and fielding supervisor calls to help de-escalate and coordinate resolution for complex issues

• Case planner Teen Unit/Catholic Guardian Services
• Documented progress notes and UCR's in connection and FASP's
• Conducted home visits at foster homes, including specialized foster homes, up to DCFS standards
• Manifested service plans in conjunction with foster families to architect permanency requirements and goals
• Attended & participated in all Family Team Conferences (FTC's), 20 Day Conferences & Parent to Parent Conferences
• Testified in Family Court at Permanency Hearings to determine placements.
• Family Court
• Assisting youth with applying and navigating NYCHA
• Assisting youth with transitioning from foster care to independent living Attended all school IEP meetings for each child with an IEP, as per DCFS guidelines.
• Provided timely documentation of progress notes in Connections and PROMIS databases.
• Transported clients to services and maintained clients files according to DCFS requirement Children and Family Services (IDCFS) Integrated Assessment Program.
• Maintained communication channels open within students/faculty/parents.

Teen Liaison Coordinator/ Children’s Aide Society

Making Proud Choices! provides adolescents with the knowledge, confidence and skills necessary to reduce their risk of sexually transmitted infections (STIs), HIV and

pregnancy by abstaining from sex or using condoms if they choose to have sex. It is based on cognitive-behavioral theories, focus groups and the authors’ extensive

experience working with youth.

Created fun and innovative customized training programs based on programming

Coordinated and led trainings, team building activities for both small and large groups.

Considered participants' abilities, needs, and interests when planning events and programs.

Gave clear instructions to activity and program participants in order to ensure their enjoyment and safety.

Lead and Organized community engagement

Hired and supervised the programs youth group

• Documented progress notes and UCRs in connection with FASP.
• Conducted home visits at foster homes, including specialized foster homes up to DCFS standards.
• Manifested service plans in conjunction with foster families to architect permanency requirements and goals.
• Attended and participated in all Family Team Conferences (FTC’s) 20 Day Conferences and Parent to Parent Conferences.
• Testified in Family Court at Permanency Hearings to determine placements.
• Kept track of all treatment progress, educational and recreational activities, and kept up to date case records.
• Assisted the child, family, and legal guardian with crisis intervention and case management.
• Oversaw and provision of counseling and supportive services to clients, as well as assessing the needs of foster children placed in foster families and boarding homes.
• Took part in court proceedings by making permanency planning recommendation and testifying as an expert witness.
• Assisted with case management tasks such as discharge planning, placement monitoring, and crisis intervention.
• Facilitated foster and kinship adoptions and reunited families.
• Coordinated with the courts and community agencies for supportive services.
• Built relationships with young people who had aged out of the foster care system and helped them find permanent housing through Section 8 Programs.
• Ensured safety and well-being of children and their families.

• Identified and addressed barriers to self-sufficiency that clients faced, such as substance abuse and educational deficiencies.
• Maintained detailed records of program operations and participant activities.
• Oversaw client service with the goal of lowering reliance on government assistance and increasing client self-sufficiency.
• Wrote and delivered weekly reports on community service programs in both written and oral form.
• Informed potential participants about the services and procedures required to participate in the program.
• Provided constructive feedback and contributed ideas at weekly staff meetings.
• Referred clients to the appropriate team members, community agencies, and organizations to meet treatment needs.
• Connected families with resources when children were identified as requiring further evaluation. Connected families with resources when children were identified as requiring further evaluation.