Kenya Guerra
Lynn,Massachusetts
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Program Coordinator
Simply Business
03.2021 - 05.2024
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Developed and maintained relationships with external partners to facilitate program operations.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed schedules to coordinate calendar and arrange meetings.
Customer Service Associate
Old Navy
03.2017 - 05.2024
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Insurance Sales Agent
Simply Business
07.2020 - 03.2021
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Generated quotes and proposals for clients to match individual needs.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Established credibility and trust with clients through transparent communication about policy options, costs, and benefits.
- Improved sales performance by staying current on industry trends, product offerings, and competitor strategies.
Intensive Care Coordinator
North Suffolk Mental Health Association
06.2019 - 07.2020
- Monitored patient progress and adjusted treatments accordingly.
- Enhanced patient satisfaction by providing compassionate, individualized support during their intensive care stay.
- Conducted regular reviews of medical records to ensure compliance with quality standards and regulatory requirements.
- Advocated for patients'' needs during interdisciplinary team meetings, ensuring that all factors were considered when making decisions about their care plans.
- Supported families during difficult times by offering emotional support, education on treatment options, and assistance with decision-making processes.
- Maintained up-to-date knowledge of industry developments through participation in professional conferences, workshops, and continuing education opportunities.
- Served as a liaison between patients, families, and healthcare providers to ensure accurate information sharing and timely decision-making processes.
- Implemented evidence-based protocols for the management of critically ill patients, ensuring consistency in care delivery across the ICU team.
Counselor
The Spotlight Program Summer Camp
- Organized and planned camp activities fluctuating from arts and crafts to sports, education, and interactive games
- Maintained an energetic and professional attitude
- Provided weekly progress reports to parents highlighting achievements and challenges of youth
- Participated in weekly trainings to ensure health and safety of all youth and staff.
- Assisted youth in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of youths interactions, assessments, and progress notes for effective case management.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
Internship
The May Institute
08.2018 - 05.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Utilized a variety of instructional methods including discrete trial training, natural environment teaching, and incidental learning to engage clients throughout therapy sessions effectively.
- Improved patient outcomes by implementing individualized ABA therapy plans tailored to each client''s needs.
- Monitored and documented client progress using data collection techniques.
- Assisted individuals in developing coping strategies for managing challenging emotions or behaviors more effectively.
Hostess
TGI Friday’s
08.2016 - 02.2017
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
Bachelor of Arts - Psychology
Curry College
Milton, MA05.2019
Skills
- Project Management
- Oral communication
- Client Relations
- Schedule Management
- Project tracking
- Stakeholder Communications
- Work flow planning
- Document Management
- Cross-Functional Collaboration
- Strategic Planning
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Program Coordinator
Simply Business
03.2021 - 05.2024
Insurance Sales Agent
Simply Business
07.2020 - 03.2021
Intensive Care Coordinator
North Suffolk Mental Health Association
06.2019 - 07.2020
Internship
The May Institute
08.2018 - 05.2019
Customer Service Associate
Old Navy
03.2017 - 05.2024
Hostess
TGI Friday’s
08.2016 - 02.2017
Counselor
The Spotlight Program Summer Camp
Bachelor of Arts - Psychology
Curry College
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