Summary
Overview
Work History
Education
Skills
Volunteer
Certification
References
Timeline
Generic

Kenya Hampton

Jackson,MS

Summary

Gifted manager and leader with strong communication skills directing and improving operations through effective employee strategies. Insightful on challenges utilizing interpersonal skills, excellent time management, planning abilities, problem-solving skills, and exceptional customer service. Pursuing full time positions where sales abilities and a results-oriented nature will be highly valued. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Successful track record in challenging, dynamic environments.. Conducts assessments, sets goals and improves patient quality of life with hands-on assistance. Well-versed in handling a high volume of cash on a daily basis in financial institutions. Knowledgeable about managing financial transactions, preventing fraud and complying with various security acts and regulations. Successful track record in challenging, dynamic environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Disease Intervention Specialists.

Service Specialist
Ridgeland, MS
02.2021 - Current
  • Using respect, dignity and empathy investigate COVID-19 case to assess the need for medical care and other supportive servies.
  • Communicate with Mississippians who are COVID-19 positive or who have been in close contact with someone who tested positive to obtain confidential case information using a delicate balance of probing questions to gain needed health information.
  • Using the Johns Hopkins Contact Tracing module inquire about the infectious period of a case and date of exposure for contacts.
  • Use learned step in interviewing models to assist cases in how to monitor and mitigate their symptoms to prevent further transmission.
  • Document into federal contagious disease database Surveillance and Isolation Data, Transmission Data and Tracing Data. Insure all protocols for data input are followed.
  • Meet required closed case goals and system update goals daily including quality standards.

Teller

Bankplus
Ridgeland, MS
02.2018 - 05.2020


  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Educated customers on use of banking website and mobile apps.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Maintained friendly and professional customer interactions.
  • Handled various accounting transactions.
  • Conducted regular proof work and followed up on chargebacks and deposit corrections.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Processed customer transactions promptly, minimizing wait times.

Supervisor

Charlotte Russe
Ridgeland, MS
03.2015 - 11.2016
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Accessed safe and Loomis incoming transactions
  • Processed shipment of new merchandise
  • Interviewed, hired and trained new employees for production positions.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Monitored workflow to improve employee time management and increase productivity.

Sale Associate

Hollister
Ridgeland, MS
08.2012 - 09.2014
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Processed product returns and assisted customers with other selections.
  • Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.

Education

Bachelor of Science - Biology Pre-Medicine

Jackson State University
Jackson, MS
12.2017

High School Diploma -

Jim Hill High School
Jackson, MS
05.2013

Skills

  • Customer Service
  • Sales Expertise
  • Multitasking Abilities
  • Leadership Skills
  • Software Proficiency
  • Technologically Competent
  • Flexible and Punctual
  • Teamwork and Collaboration
  • Risk Reduction
  • Policy Advising
  • Crisis Resolution
  • Intervention Strategies
  • Scheduling and Coordinating
  • Motivating Performers
  • Managing Operations and Efficiency
  • Resolving Complaints
  • Cash Supply Orders
  • Currency Counting Machines
  • Information Processing
  • Cash Drawer Reconciliation
  • Transaction Error Identification
  • Teller Transactions
  • Generating Receipts
  • Educational Sales
  • Cash Handling
  • Sales Expertise
  • Store Opening and Closing
  • Verbal and Written Communication
  • Customer Needs Assessment
  • Policies and procedures
  • Strategic planning
  • Balance Verification and Reconciliation
  • Performance Management

Volunteer

University OF Mississippi Medical Center, Jackson, MS

Tutor Dialysis Patients with Math, Science, English, and History.

Certification

  • COVID-19 Contract Tracing Certificate from John Hopkins University Online
  • Received HIPPA Certification by the CDC and NIH
  • Trained in NBS ( National Electronic Disease Surveillance System)


References

Yolanda Davis

769-798-7914

455 S Recker Road Apt. 3112

Gilbert, AZ 85296


Timeline

Disease Intervention Specialists.

Service Specialist
02.2021 - Current

Teller

Bankplus
02.2018 - 05.2020

Supervisor

Charlotte Russe
03.2015 - 11.2016

Sale Associate

Hollister
08.2012 - 09.2014

Bachelor of Science - Biology Pre-Medicine

Jackson State University

High School Diploma -

Jim Hill High School

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Kenya Hampton