Kenya Hampton
Anna,TX
Summary
Enthusiastic and dependable professional with over 6 years of customer service experience in fast-paced hospitality and retail environments, consistently delivering exceptional guest interactions. Proven ability to manage payments, resolve issues, and maintain a calm and professional demeanor under pressure, ensuring a positive experience for all guests. Highly skilled in multitasking and independent work during night shifts while guaranteeing seamless front desk operations. Committed to contributing to Wyndham Garden Anna as a Front Desk Agent or Night Auditor by providing outstanding guest experiences and reliable support to hotel operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Zone Lead / Visual Merchandiser
At Home
01.2022 - Current
- Delivered top-tier customer service by resolving issues quickly and ensuring guest satisfaction.
- Oversaw daily store operations, supervised associates, and maintained visual standards to enhance the customer experience.
- Managed cash handling, inventory tracking, and team training to ensure smooth business flow.
- Recognized for reliability, attention to detail, and consistent leadership during busy hours and closing shifts.
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Streamlined inventory management processes, enhancing stock accuracy and availability.
To-Go Specialist
Outback Steakhouse
03.2018 - 03.2022
- Handled high-volume guest interactions, processed transactions accurately, and ensured timely service.
- Communicated effectively with guests and kitchen staff to maintain order accuracy and quality.
- Resolved customer complaints professionally, building trust and repeat business.
- Maintained cleanliness and organization in fast-paced environments and balanced multiple priorities efficiently.
- Facilitated efficient order processing for to-go customers, ensuring accuracy and speed.
- Trained new team members on to-go procedures and customer service standards.
Education
Bachelor of Science - Healthcare Management
Colorado Technical University
Skills
- Customer relations support
- Night audit and cash reconciliation
- Customer Service Excellence
- Problem Resolution
- Reservation Systems (training adaptable)
- Team Collaboration
- Conflict Resolution
- Microsoft Office Suite
- Detail-Oriented & Dependable
- Team management
- Innovation skills
- Motivational leadership
- Staff development
- Customer service
- Problem-solving
- Friendly and helpful
- Teamwork and collaboration
- Honest and dependable
- Reliable and responsible
- Attention to detail
- Time management
- Strong communication and interpersonal skills
- Problem-solving abilities
Certification
Food Handler Certification (Current)
Timeline
Zone Lead / Visual Merchandiser
At Home
01.2022 - Current
To-Go Specialist
Outback Steakhouse
03.2018 - 03.2022
Bachelor of Science - Healthcare Management
Colorado Technical University