Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Kenya Hernandez

Dallas,TX

Summary

Motivated leader passionate about commitment to continuous growth. Energized in fast-paced environments where change and opportunity for challenge are constant. As a team manager, my core values have been solidified: passion, reliability, and genuine interest in the other. My approach to problem solving, active listening, and intentional investment into relationships has allowed me to develop high-performing teams, able to work independently and collaboratively reliably. Caring for people, and being proactive and constantly analytical have shaped a passionate customer service manager capable of noticing and acting proactively through engagement and coaching to develop individuals into leaders, managers, and growing teams.

Overview

6
6
years of professional experience
1
1
Certification

Work History

DIRECTOR OF OPERATIONS

Chick-fil-A
01.2021 - 02.2025
  • Lead, manage, train and develop a team to ensure high-quality operations
  • Maintaining compliance with health and safety regulations
  • Prioritizing and enhancing guest experience
  • Analyzed customer data to identify trends and anticipate customer needs.

PRN Associate

Methodist Healthcare
02.2025 - Current
  • Nurturing adaptability by learning new positions, procedures, and systems on short notice to assist in covering different positions.
  • Fostering respect, collaboration, and an engaging environment.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

BUSINESS ASSISTANT

Hunt Oil Consolidated
01.2019 - 01.2020
  • Maintain and organize documentation related to international business affairs, ensuring information is accurate and accessible.
  • Foster a flexible work environment by adapting to emerging challenges and accommodate to changes in business needs and priorities.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other business software.

SCRIBE

Windhaven Pediatrics
01.2020 - 01.2022
  • Recording patient data, consultation notes, and organizing relevant information for easy access
  • Accurately capturing details, filing, faxing, and copying
  • Streamlining workflow and enhancing patient outcomes

Education

University of Texas at Arlington - NURSING

University of Texas at Arlington
01.2027

Cristo Rey Dallas College Prep - CORPORATE WORK-STUDY

Cristo Rey Dallas College Prep
01.2023

Skills

  • Training & Team Development
  • Team management
  • Interpersonal Relations

  • Adaptability
  • Customer Service

Accomplishments

    Managed and developed a team of thirteen staff members, four team leaders, two trainers, one assistant director while being a full-time college student, and engaged this team to break sales records days into my promotion, and led my team through sale increases as high as 30%.

Certification

Basic Life Support

Food Handler's License

Languages

Spanish
Native or Bilingual
Italian
Limited Working

Timeline

PRN Associate

Methodist Healthcare
02.2025 - Current

DIRECTOR OF OPERATIONS

Chick-fil-A
01.2021 - 02.2025

SCRIBE

Windhaven Pediatrics
01.2020 - 01.2022

BUSINESS ASSISTANT

Hunt Oil Consolidated
01.2019 - 01.2020

Cristo Rey Dallas College Prep - CORPORATE WORK-STUDY

Cristo Rey Dallas College Prep

University of Texas at Arlington - NURSING

University of Texas at Arlington