Kenya Hinkson
Douglasville,GA
Summary
Compassionate worker with almost 12 years of experience at Verida Inc. Recruiting professional with focus on team collaboration and achieving results. Adept at identifying talent, driving recruitment strategies, and adapting to changing needs. Skilled in candidate assessment, employee onboarding, and relationship management, resulting in improved candidate quality and reduced time-to-fill. Great communication and multi-tasking skills and able to work under stressful situations. Known for reliability and strategic thinking in fast-paced environments. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Human Resource Recruiting Supervisor
Verida Inc.
08.2022 - Current
- Developed strong partnerships with external agencies and vendors to expand candidate reach for hard-to-fill roles.
- Continuously improved recruitment processes through regular feedback loops with hiring managers, candidates, and other stakeholders in the talent acquisition lifecycle.
- Spearheaded recruiting events and career fairs to attract entry-level talent from diverse educational backgrounds across multiple disciplines.
- Managed a team of recruiters, providing mentorship, guidance, and performance feedback to foster professional growth and skill development.
- Implemented talent assessment tools to streamline the candidate evaluation process, providing valuable insights into candidate fit and potential for success.
- Enhanced candidate experience through well-organized interview scheduling, timely follow-ups, and clear communication.
- Reduced time-to-fill ratios by fostering strong relationships with hiring managers to understand their unique needs and expectations.
- Collaborated with HR leadership to implement effective employee referral programs, increasing internal referrals for open positions.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Improved office efficiency by effectively managing internal communications and correspondence.
QRV Dispatcher Manager
Verida Inc
07.2018 - 08.2022
- Ensure that all policies, procedures, and training are followed
- Maintain positive relationships and communication with providers, facilities, members and employees
- Able to problem solve while adjusting effectively to alterations and recommending solutions for improvement
- Supported business growth by successfully managing integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
- Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
- Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
Dispatcher
Verida Inc.
05.2015 - 06.2018
- Maintained a positive relationship and communication with members and providers
- Dispatch trips while ensuring that all trips are covered
- Create denial letters
- Be able to problem solve efficiently
- Directed dispatching, routing, and tracking of over 90 fleet vehicles.
CSR
Verida Inc
07.2013 - 05.2015
- Communicating with members professionally
- Be able to problem solve efficiently
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Supervisor
COTK Transportation
04.2005 - 05.2013
- Conducted interviews with potential new hires
- Conferred with employees to discuss complaints and resolve issues
- Ensured all employees are trained and ready for adequate performances
- Identified performance-facing issues and determined most efficient solution
- Identify tasks and delegated work
- Kept record of and analyzed all relevant data and made sure everything was kept compliant
- Performed training to raise all employees to required level of performance
- Served multiple customers simultaneously in a stressful environment
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
University of Arkansas – Pulaski Technical College
North Little Rock, AREastern College of Health
Little Rock, ARSkills
- Microsoft Word
- Microsoft Excel
- Candidate Sourcing
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
- Relationship Building
- Recruitment Management
Timeline
Human Resource Recruiting Supervisor
Verida Inc.
08.2022 - Current
QRV Dispatcher Manager
Verida Inc
07.2018 - 08.2022
Dispatcher
Verida Inc.
05.2015 - 06.2018
CSR
Verida Inc
07.2013 - 05.2015
Supervisor
COTK Transportation
04.2005 - 05.2013
University of Arkansas – Pulaski Technical College
Eastern College of Health
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