Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
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Kenya Holmes

Memphis,USA

Summary

Collaborative Intern offering strong analytical and problem-solving abilities with high attention to detail. Well-versed in creating PowerPoint presentations and updating databases. Diplomatic and tactful with professionals and non-professionals at various levels. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

6
6
years of professional experience

Work History

Employ

Boys and Girls Club
Memphis, US
06.2019 - 06.2025
  • Prepared for future jobs through technical training.
  • Gained leadership and team-building skills.
  • Good customer services.
  • Worked with cross-functional teams to achieve goals.

Work From Home Agent

Assurant
Memphis, TN
05.2023 - 06.2024
  • Surpassed set service objectives utilizing optimal customer service and sales techniques.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Contacted customers about potential service upgrades, new services, and account changes.

Janitor

Facilities Performance Group LLC
Memphis, US
02.2020 - 03.2021
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Empty wastebaskets and trash containers.
  • Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
  • Notified building managers about needed repairs to maintain public safety.

Work from Home Customer Service Representative

Anthem, Inc.
Memphis, US
03.2021 - 07.2022
  • A customer service representative works directly with clients via phone calls or chat systems to answer customers' questions.
  • Other tasks may include processing product orders and handling their returns, addressing and resolving customer complaints, and sharing pricing or other product details with customers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High school or equivalent - Business Administration

Southwest Community College
Memphis, TN
12-2026

Skills

  • Teamwork and collaboration
  • Microsoft office
  • Customer service
  • Packer
  • Windows
  • Technical support
  • Customer support
  • Food handling
  • Janitorial experience
  • Commercial cleaning
  • Warehouse experience
  • Organizational skills
  • Data entry
  • Hotel experience

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

References

References available upon request.

Timeline

Work From Home Agent

Assurant
05.2023 - 06.2024

Work from Home Customer Service Representative

Anthem, Inc.
03.2021 - 07.2022

Janitor

Facilities Performance Group LLC
02.2020 - 03.2021

Employ

Boys and Girls Club
06.2019 - 06.2025

High school or equivalent - Business Administration

Southwest Community College

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Kenya Holmes