Kenya Hughes
Alpharetta,GA
Summary
Hardworking and driven sales leader equipped to revitalize sales operations and align procedures to maximize profits and performance. Successful at improving sales procedures to streamline and strengthen processes. Effective mentor driven to assess individual and group performance to implement improvements and set goals.
Overview
20
20
years of professional experience
Work History
Sales Manager
Rooms To Go Furniture
Buford, GA
06.2013 - Current
- Handle customer relations issues, enabling a quick resolution and client satisfaction.
- Coach employees on successful selling methods and encourage cross-selling to drive revenue.
- Identify, hire and train highly-qualified staff by teaching best practices, procedures and sales strategies.
- Supervise office, sales, and support team of 35 employees, stepping in to support employees and deliver smooth sales processes for clients.
- Increased yearly gross sales resulting in 40% increase over LY and exceeded goals for bedding, extended warranty, and finishing touches.
Director of Admissions
OmniTech Institute
Decatur, GA
09.2012 - 06.2013
- Worked with marketing team to develop recruitment strategies in accordance with organizational goals and within budgetary guidelines.
- Devised and implemented strategic recruitment plan with consideration to both long and short term goals.
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
- Implemented recruitment methods designed to increase application pool within targeted areas.
- Increased school registrations over 15% with improved promotional approaches, outreach strategies and engagement plans.
Area Sales Manager
CASTLEBERRY'S FINE FURNITURE
CHAMBLEE, GA
06.2005 - 12.2011
- Built lasting relationships with clients through outstanding customer service interactions.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Collaborated with vendors and built effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities.
- Reported sales activity, generated sales quotations and proposals and maintained customer contact database to achieve sales objectives and quota.
- Hired, trained and managed sales staff and administered to support area sales goals.
Store Manager
L'Occitane
Atlanta, GA
02.2003 - 06.2005
- Increased sales by a minimum of 15% consistently month to month
- Managed inventory control, cash control and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates on product knowledge by using wide variety of training tools.
Market Manager
Lindt And Sprungli
Atlanta, GA
08.2001 - 01.2003
- Liaised between senior management and store team members to implement effective changes and improve market growth.
- Networked in market to build partnerships and connections with prospects.
- Coached sales and management team members in effective selling strategies and closing techniques.
- Built brand awareness in local market and increased penetration with proactive strategies.
- Increased sales by 20% in new market.
Education
Associate of Arts - Communications
Trident Technical College
Charleston, SCSkills
- Performance Evaluations
- Verbal and Written Communication
- Customer Service
- Sales Projections
- Staff Training and Development
- Networking Events
- Relationship Building
- Detail-Oriented
- Budgeting and Expenditures
- Operating Procedures and Policies
- Team Recruiting and Onboarding
- Presentations and Public Speaking
Accomplishments
- 2016, 2017, 2019, 2020 Rooms To Go President's Club Award Recipient
- 2003 Lindt & Sprungli "Area Manager of the Year"
- Promoted to Area Sales Manager after one year as a successful store manager.
- 2018 Community Service Award Recipient
Presidents Club Award Recipient
Rooms To Go annually runs a sales contest at the beginning of each year. The contest is based on overall volume vs. comparative volume from the previous year. The top 25% of stores in the company with the highest percentage over comp. are awarded the Presidents Club Award.
Timeline
Sales Manager
Rooms To Go Furniture
06.2013 - Current
Director of Admissions
OmniTech Institute
09.2012 - 06.2013
Area Sales Manager
CASTLEBERRY'S FINE FURNITURE
06.2005 - 12.2011
Store Manager
L'Occitane
02.2003 - 06.2005
Market Manager
Lindt And Sprungli
08.2001 - 01.2003
Associate of Arts - Communications
Trident Technical College
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