Kenya Hull Johnson
Marietta
Summary
Administrative and office services professional, well-respected for ability to take initiative, multi-task and manage projects. Excellent organizational, communication and customer service skills. Independent thinker who demonstrates attention to detail and an ability to quickly and effectively prioritize to meet deadlines. Energetic and strong team player.
Overview
18
18
years of professional experience
Work History
Patient Care Coordinator
Reproductive Biology Associate
11.2019 - Current
- Leverage the latest science and technology to help patients achieve their family-building goals
- Demonstrate their commitment to safe, efficient, and compassionate patient care every day.
- Consistently deliver the highest level of personalized care.
Phone Nurse- Receptionist
Georgia Ob/GYN
08.2019 - 11.2019
- Work from home as a receptionist for a voicemail for the nurses in office.
- Screen messages so that they are sent to the correct personnel.
- Return call with lab results, doctor’s requests, scheduling and more.
General Manager
Athleta
08.2016 - 09.2017
- Cultivate a cohort of 4 leaders and 25 associate to reach our sales plans
- Generate a positive comp year of $1.7 million while down 30% traffic
- Analyzing variances, imitating corrective actions, and strategic scheduling to ensure the store performs
- Collaborates with store, Field and HQ teams to implement strategic initiatives to improve store processes while building the capabilities of others
Assistant Manager
Athleta
10.2014 - 08.2016
- Sources, selects, develops and retains high potential talent and effectively assesses for skill and cultural fit
- Supports team performance through, coaching and feedback cycles
- Inspire team to achieve results and perform at a high level; analyze the competition and market trends to positively impact business productivity
- Supports implementation of product placement, marketing and promotional strategies to drive results
- Consistently met our credit card goals.
Community Manager
Athleta
10.2013 - 10.2014
- Acquire new community partnerships to bring new to brand traffic
- Spearheaded the community market strategy and execute on the strategy that will inspire current customers to increase their shopping habits and introduces new customers to brand
- Plan and execute events that would elevate the clients shopping experience.
- Manage community events budget.
- Handle our stores social media via Twitter to engage with customers. Grew our following and engagement.
- Held a minimum of two ROI events per month greater than $500 gross.
Sales Associate
Athleta
10.2012 - 10.2013
- Provide superior customer service to ensure our clients return.
- Create learning material for staff to better understand the technology of fabrics we sell.
- Greet and understand the clients needs by getting to know them.
Office Coordinator
Georgia Ob/GYN
02.2011 - 04.2014
- Assist the management of three high-volume optometric practices, promoting superior Ob/GYN care for 200 weekly patients through supervision of 28 administrative and medical employees.
- Coordinate multiple office functions that focus on computerized scheduling of 8 doctors, electronic billing, patient records, and data management.
- Serve as primary point of contact for, and liaison between patients, administrative staff, physicians, and technicians to facilitate proper service as a team.
- Responsible for checking and balancing the incoming revenues from each office location.
- Complete the monthly closing procedures before making the deposit for each office.
- Delivered exemplary customer service to our patients while acting as a liaison to medical staff.
Pre-Kindergarten Teaching Assistant
Dunwoody Prep
- Develop and instruct age-appropriate lesson plans that encourage physical, emotional, social, and academic growth.
- Maintain individual student’s portfolios including skills checklists, labeled work samples, and narrative reports on areas needing improvement.
- Interact extensively with parents to provide regular progress reports. Showcase children’s work to boost their self-esteem and to keep them motivated.
- Earned high marks for the quality of classroom teaching, lesson plans, and instructional materials used in the classroom.
Art Teacher
Crème de la Crème
02.2008 - 02.2011
- Skilled in designing arts programs to complement core courses.
- Maintain classroom budget while replenishing needed supplies to execute lesson plans.
- Responsibilities:
Education
Master’s - Art History
Savannah College of Art and Design
Savannah, GeorgiaBachelor of Arts - Art History and Early Education
American University
Washington, DCSkills
- Patience and empathy
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Patient relations
- Telephone etiquette
Timeline
Patient Care Coordinator
Reproductive Biology Associate
11.2019 - Current
Phone Nurse- Receptionist
Georgia Ob/GYN
08.2019 - 11.2019
General Manager
Athleta
08.2016 - 09.2017
Assistant Manager
Athleta
10.2014 - 08.2016
Community Manager
Athleta
10.2013 - 10.2014
Sales Associate
Athleta
10.2012 - 10.2013
Office Coordinator
Georgia Ob/GYN
02.2011 - 04.2014
Art Teacher
Crème de la Crème
02.2008 - 02.2011
Pre-Kindergarten Teaching Assistant
Dunwoody Prep
Bachelor of Arts - Art History and Early Education
American University
Master’s - Art History
Savannah College of Art and Design