KENYA JACKSON
Chicago,IL
Summary
Nearly three decades of experience in multi-specialty ambulatory care, focusing on high-volume practice operations and clinical team supervision. Improved team engagement metrics significantly, consistently exceeding organizational averages. Expertise in workflow optimization, regulatory compliance, and communication ensures patients receive timely, safe, and exceptional care.
Overview
26
26
years of professional experience
Work History
Practice Supervisor
University of Chicago Care Network
Chicago, USA
08.2023 - Current
- Managed operations for 27 specialties and 100 providers, ensuring efficient support for 400 daily patient encounters.
- Supervised and developed 30 medical assistants across multi-specialty clinics, enhancing team capabilities and service delivery.
- Directed scheduling, staffing, and timecard approval workflows, streamlining operational processes.
- Manage hiring, onboarding, and professional development initiatives.
- Lead lab accreditation readiness, QA/QC, and equipment compliance.
- Oversee assay validation, competency tracking, and training documentation.
- Maintain pharmacy and clinical supply inventory.
Registered Medical Assistant
University of Chicago Care Network
Chicago, USA
01.2019 - Current
- Delivered multi-specialty clinical support while overseeing team operations.
- Assisted healthcare providers with patient examinations and procedures.
- Collected and documented patient medical histories and vital signs.
- Scheduled appointments and managed patient flow in clinic settings.
Certified Medical Assistant
Northwestern Medical Group
Chicago, USA
01.2000 - 12.2019
- Provided high-volume clinical care while supporting streamlined practice operations across multiple specialties.
- Assisted healthcare providers with patient examinations and medical procedures.
- Managed patient scheduling and appointment confirmations efficiently.
- Recorded patient medical histories and vital signs accurately.
Education
Bachelor of Science - Professional Studies – Leadership
Purdue University Global
West Lafayette, INAssociate of Applied Science - Medical Assisting
Robert Morris University
Chicago, ILSkills
- Practice Operations
- Staff Supervision & Training
- Workflow Optimization
- Epic Systems
- Regulatory & Compliance Oversight
- Lab Accreditation & QA/QC
- Scheduling & Payroll
- Patient Experience Improvement
- Competency Tracking & Training
- Clinical Supply Management
- Quality assurance
- Conflict resolution
- Customer relationship management
- Process improvement
- Performance metrics
- Employee performance
- Teamwork and collaboration
- HIPAA guidelines
Accomplishments
- Earned Engagement Indicator +0.13 above the UChicago Medicine average, reflecting strong team culture.
- Achieved a Leader Index of 86, placing direct-report feedback in the “Moderately High” category.
- Improved Safety Culture Index to 3.93, outperforming the organization by +0.16.
- Achieved a Resilience Index of 4.53, +0.39 above system benchmarks (+0.58 in Decompression).
- Raised nurse/MA 'listening' patient-experience score to 95.25%, nearing 95.50% target.
- Increased personal Press Ganey performance by 0.24%, surpassing organizational trends.
- Strengthened compliance and accreditation readiness through improved QA/QC processes.
- Drove workflow improvements that increased efficiency across multi-specialty clinics.
Affiliations
Member of National Society of Leadership Success
Timeline
Practice Supervisor
University of Chicago Care Network
08.2023 - Current
Registered Medical Assistant
University of Chicago Care Network
01.2019 - Current
Certified Medical Assistant
Northwestern Medical Group
01.2000 - 12.2019
Bachelor of Science - Professional Studies – Leadership
Purdue University Global
Associate of Applied Science - Medical Assisting
Robert Morris University