Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenya John-Romakhin

Brooklyn,NY

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. I'm a very resourceful and experienced worker that's offering expertise in customer service, travel coordination and file management. I'm also a very detail-oriented team player with strong organizational skills. I'm able to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Chief Clerk II

1199 SEIU Workers Compensation & Third-Party Liens
12.2019 - Current
  • Communicate via telephone with members, attorneys, and carriers regarding various liens and worker’s compensation cases
  • Generating letters to attorneys, worker’s compensation board, carriers, & 1199 members
  • Skilled in QNXT, V3, Perfect Law, and other systems & databases
  • Creating & updating Excel spreadsheet, in addition to working with Word, & PowerPoint
  • Processing incoming correspondences from worker’s compensation board, etc.

Data Entry III

1199 Seiu Benefit & Pension Fund
03.2018 - Current
  • Compile, sort and verify the accuracy of data before it is entered
  • Locate and correct data entry errors or report them to supervisors
  • Add new material to file records or create new records as necessary
  • Performed data entry of member and program information
  • Clearly interpreted eligibility and application guideline
  • Maintained accurate files, records and confidentiality according to HIPAA laws
  • Modify or improve filing systems or implement new filing systems
  • Perform general office duties such as typing, operating office machines, and sorting mail.

Registration Clerk

1199 SEIU Child Care Fund
08.2017 - 01.2018
  • Communicate with individuals; transmit information or documents to individuals, using computer, mail, or facsimile machine
  • File and maintain records in addition to answering questions about records or files
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
  • Scan or read incoming materials to determine how and where they should be classified or filed
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Education

Associate of Arts -

Borough of Manhattan Community College of The City University of New York
New York, NY

Skills

  • Microsoft CRM
  • Excel
  • Customer service
  • MS Operations
  • Data Entry
  • Spreadsheets/Reports
  • Teambuilding & Training
  • Retail Operations
  • Merchandising
  • Document Management
  • Organizational Leadership
  • Quality Assurance
  • Attention to Detail
  • Problem Solving
  • Software Proficiency
  • Performance Evaluation
  • Decision Making
  • Effective Communication
  • Adaptability
  • Data Analysis
  • Administrative Support
  • Correspondence Writing
  • Processing Mail
  • Quality Management
  • Database Management
  • Data Security
  • Customer Relationship Management
  • Multi-Line Phone Proficiency
  • Record Preparation
  • Customer Service Orientation

Timeline

Chief Clerk II

1199 SEIU Workers Compensation & Third-Party Liens
12.2019 - Current

Data Entry III

1199 Seiu Benefit & Pension Fund
03.2018 - Current

Registration Clerk

1199 SEIU Child Care Fund
08.2017 - 01.2018

Associate of Arts -

Borough of Manhattan Community College of The City University of New York

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Kenya John-Romakhin