Kenya Johnson
Acworth,GA
Summary
Goal-oriented manager with distinguished experience and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
11
11
years of professional experience
Work History
District Manager
AMH
10.2020 - Current
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices in each portfolio within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Developed and executed comprehensive training programs for managers, resulting in improved employee performance and customer satisfaction.
- Streamlined operations and reduced costs by negotiating better contracts with vendors.
Senior Resident Manager
AMH
04.2018 - 10.2020
- Lead the Property Management team to maintain a minimum of 90% retention each month
- Organize and facilitate all accounts in in various stages
- Ensure that move out inspections and final account summaries are processed according to Georgia landlord/tenant laws
- Lead the Property Management team in cultivating solutions for escalated resident complaints
- Hired, trained, and developed a team of 5 Property Managers and 2 Administrative Assistants
- Manage 3,000 single family homes in a fast paced, high volume environment.
Regional Operations Trainer
Rait Residential
10.2014 - 03.2018
- Responsible for training all new and current Property Managers and Leasing Consultants
- Travel between various properties in Metro Atlanta to ensure staff is exemplifying top notch customer service
- Train Property Managers how to research their particular market and how to cater marketing efforts to that demographic
- Develop training programs and manuals to ensure understanding of policies and procedures
- Perform annual performance reviews and make recommendations on continued employment, pay increases, or promotions.
Property Manager
Trinitas Ventures
11.2013 - 10.2014
- Develop and monitor budget to achieve highest NOI
- Manage property with a total of 228 units
- Increased occupancy rate by 20% to reach 95% (through the use of social media, outreach, texting, and email campaigns)
- Manage office staff and maintenance team
- Responsible for executing performance evaluations for all onsite staff
- Effectively handle resident issues with a proven track record for satisfaction
- Prepare monthly assessments of budget and property functionality
- Responsible for maintaining GL accounts receivable and payable.
Education
Master Of Business Administration -
WESTERN GOVERNORS UNIVERSITY
Indianapolis, INBachelor of Arts: Psychology -
GEORGIA STATE UNIVERSITY
Atlanta, GASkills
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Financial Management
- Business Development
- Training and coaching
- Attention to Detail
- Operations Management
- Customer Relations
Timeline
District Manager
AMH
10.2020 - Current
Senior Resident Manager
AMH
04.2018 - 10.2020
Regional Operations Trainer
Rait Residential
10.2014 - 03.2018
Property Manager
Trinitas Ventures
11.2013 - 10.2014
Bachelor of Arts: Psychology -
GEORGIA STATE UNIVERSITY
Master Of Business Administration -
WESTERN GOVERNORS UNIVERSITY
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