KENYA JOHNSON
Chicago,IL
Summary
Results-driven healthcare professional with over 10 years of experience in data analysis, specializing in patient accounts, claims, and medical coding. Skilled in identifying discrepancies and trends to improve data accuracy and support operational outcomes. Experienced with EHR systems and dedicated to enhancing processes through data-driven insights and cross-functional collaboration.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Medical Claims Analyst (Hybrid)
Lurie Children's Hospital Of Chicago
11.2025 - Current
- Analyzed claims data to identify discrepancies and ensure accurate processing.
- Identified claim denial trends and rejections, processing 65 claims daily to support timely resolution.
- Developed training materials for new analysts, enhancing EPIC Workqueue efficiency and onboarding experience.
PATIENT ACCOUNT REPRESENTATIVE (REMOTE)
Health Solutions
03.2017 - 11.2024
- Partnered with insurers and healthcare teams to secure timely claim approvals.
- Evaluated claim trends and devised strategies for effective resolution.
- Managed 50 accounts daily, ensuring adherence to quality standards.
PATIENT ACCOUNT REPRESENTATIVE (HYBRID)
Fertility Centers of IL
03.2016 - 11.2017
- Managed patient accounts, enhancing revenue cycle efficiency with precise billing.
- Collaborated with clinical staff for accurate coding, reducing claim denials.
- Improved data accuracy, ensuring regulatory compliance through detailed record maintenance.
INSURANCE VERIFICATION SPECIALIST- TEAM LEAD
RevMD Partners
03.2015 - 01.2016
- Optimized verification processes to increase claim approval rates and reduce processing delays.
- Conducted detailed insurance verifications to improve data accuracy and expedite claim processing.
- Processed 80-100 claims daily, supporting seamless operational workflows.
MEDICAL APPOINTMENT COORDINATOR - TEAM LEAD
Advocate Medical Group
03.2014 - 03.2015
- Scheduled 100+ daily appointments, contributing to improved operational efficiency and patient satisfaction.
- Managed patient calls and appointments to enhance scheduling efficiency and patient satisfaction.
- Trained staff to improve service delivery and patient interactions.
Education
BACHELOR OF BUSINESS MANAGEMENT - Healthcare Administration
Westwood College-Loop
Chicago, IL10-2012
Skills
- Insurance Claims Processing
- Medical Coding
- Healthcare Compliance
- Microsoft Office
- Epic Resolute proficiency and Trainer
- Quality Assurance
- Electronic claims processing
- HIPAA compliance
- Payer knowledge
- Electronic health records (EHR)
- Claims processing
- Follow-up skills
Certification
- Foundation of Cybersecurity, Google Coursera
Timeline
Medical Claims Analyst (Hybrid)
Lurie Children's Hospital Of Chicago
11.2025 - Current
PATIENT ACCOUNT REPRESENTATIVE (REMOTE)
Health Solutions
03.2017 - 11.2024
PATIENT ACCOUNT REPRESENTATIVE (HYBRID)
Fertility Centers of IL
03.2016 - 11.2017
INSURANCE VERIFICATION SPECIALIST- TEAM LEAD
RevMD Partners
03.2015 - 01.2016
MEDICAL APPOINTMENT COORDINATOR - TEAM LEAD
Advocate Medical Group
03.2014 - 03.2015
BACHELOR OF BUSINESS MANAGEMENT - Healthcare Administration
Westwood College-Loop