Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kenya Jones

Jacksonville,Florida

Summary

Expert Store Team Leader proficient in examining merchandise for correct pricing and display. Accomplished at instructing staff on handling complicated and difficult sales. Organized and engaging with dynamic interpersonal and task prioritization skills. Greeting Customers, assisting with store inquiries and ringing purchases using POS system. Participates in proactive team efforts to achieve company goals.

Overview

23
23
years of professional experience
1
1
Certification

Work History

STORE TEAM LEADER

Whole Foods Market Inc
04.2021 - Current
  • Overseeing daily operations of store, retail execution, store financial performance, and team member development
  • Led a team of employees to achieve store sales targets and goals consistently.
  • Collaborated with other Store Team Leaders to share best practices and improve overall store performance.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.
  • Monitored store financials closely, identifying areas for cost reduction without sacrificing quality or service levels.
  • Implemented loss prevention measures to minimize shrinkage rates within the store.
  • Trained new employees on store operations, customer service skills, and product knowledge.
  • Managed store inventory and stock levels, ensuring optimal product availability for customers.
  • Ensured compliance with company policies and procedures, maintaining a safe work environment for all team members.
  • Conducted regular performance evaluations for staff members, offering feedback and guidance for improvement.
  • Excellent communication, community outreach
  • Living leadership principles daily
  • Building a positive work environment through teamwork, mutual respect and exceptional morale
  • Certified culture champion with inclusive and open communication
  • Instill strong competitive drive within my teams.
  • Increased customer satisfaction by providing excellent service and addressing concerns promptly.
  • Implemented effective merchandising strategies for better product visibility and increased sales.

Store Team Leader

Whole Food Market
08.2019 - 04.2021
  • Increased customer satisfaction by providing excellent service and addressing concerns promptly.
  • Implemented effective merchandising strategies for better product visibility and increased sales.
  • Managed store inventory and stock levels, ensuring optimal product availability for customers.
  • Led a team of employees to achieve store sales targets and goals consistently.
  • Trained new employees on store operations, customer service skills, and product knowledge.
  • Conducted regular performance evaluations for staff members, offering feedback and guidance for improvement.

Associate Store Team leader

Metro Atlanta
04.2005 - 01.2019
  • Daily operations of all departments, maintained all budgets, margins and waste control
  • Organized regular team meetings for effective communication of goals, expectations, updates, addressing concerns.
  • Interviewed, trained and coached 175-member team to achieve company and store goals.
  • Improved store efficiency by streamlining processes and optimizing staff scheduling.
  • Managed inventory levels to minimize stockouts and overstocks, increasing sales opportunities.
  • Established a culture of continuous improvement by encouraging feedback from employees at all levels.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Team Leader

Whole Foods Market Inc
11.2001 - 03.2005
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.

Education

Business management - Business management

Clayton State College
05.1989

Skills

  • Energetic
  • Enthusiastic
  • Motivator
  • Transparent and Accountable
  • Ability to Multi task and follow through
  • Level headed and fair minded
  • Organization and communication skills
  • Excellent motivator and team builder
  • Health and safety
  • Product placement
  • Recruitment and hiring
  • Brand Awareness

Certification

  • Food Manager Ceritification , State Food Safety - 2027

Timeline

STORE TEAM LEADER

Whole Foods Market Inc
04.2021 - Current

Store Team Leader

Whole Food Market
08.2019 - 04.2021

Associate Store Team leader

Metro Atlanta
04.2005 - 01.2019

Team Leader

Whole Foods Market Inc
11.2001 - 03.2005

Business management - Business management

Clayton State College

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Kenya Jones