Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenya Jones

Red Bank,TN

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Veritas
11.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Pharmacy Technician

Walgreens
12.2022 - 09.2023
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Verified prescriptions and drug labels, documents and packages.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.

Patient Transporter

CHI Memorial Hospital
12.2020 - 12.2022
  • Greeted patient and explained transport plan and destination.
  • Provided patient transport using various equipment and adhered to safety protocols.
  • Maintained facility and patient confidentiality, complying with HIPPA policies and procedures.
  • Used wheelchairs, seat chairs and gurneys to move patients.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Determined mode of transport based on patient's condition, comfort and safety factors.
  • Lifted patients using proper body mechanics and lifting techniques.
  • Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
  • Disinfected and properly stored transport equipment.
  • Secured IV connections, tubing and other medical devices for safe transport.
  • Alerted nursing staff to patient distress or equipment malfunction for immediate intervention.
  • Utilized transportation EMR system to record transport and report information.

Cafeteria Cashier

Sodexo Food Service
03.2019 - 05.2020
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Processed credit card payments and gave counter slips to customers for signatures.
  • Restocked workstation with supplies and communicated out-of-stock items to management.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Kept customer and food preparation areas clean and well-organized.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Built and maintained productive relationships with employees.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Adhered to social distancing protocols and wore mask or face shield.

Customer Service Representative/Cashier

Volkswagen Chattanooga
10.2019 - 01.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.

Housekeeper

Parkridge East Hospital
01.2018 - 09.2018
  • Used cleaning chemicals following proper guidelines.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Adhered to daily cleaning schedules and updated as needed based on demand.

Education

Medical Assistant -

Miller Motte Technical College
10.2023

High School Diploma -

Penn Foster High School
12.2018

Skills

  • Ordering and Stocking Medications
  • Pharmacy Operations
  • Cash Register Operations
  • Regulatory Compliance
  • Verbal and Written Communication
  • Detail-Oriented
  • Recordkeeping and Documentation
  • Medication Documentation
  • Relationship Building
  • Customer Service
  • Quality Assurance and Control
  • Supporting Pharmacy Operations
  • Problem-Solving Skills
  • FDA Compliance
  • Creative Problem Solving
  • Call Documentation

Timeline

Customer Service Representative

Veritas
11.2023 - Current

Pharmacy Technician

Walgreens
12.2022 - 09.2023

Patient Transporter

CHI Memorial Hospital
12.2020 - 12.2022

Customer Service Representative/Cashier

Volkswagen Chattanooga
10.2019 - 01.2020

Cafeteria Cashier

Sodexo Food Service
03.2019 - 05.2020

Housekeeper

Parkridge East Hospital
01.2018 - 09.2018

Medical Assistant -

Miller Motte Technical College

High School Diploma -

Penn Foster High School

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Kenya Jones