Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Kenya King

Eden

Overview

20
20
years of professional experience

Work History

Customer Service Representative

CVS Health
08.2022 - Current
  • Assist members with maximizing their pharmacy benefits, refills, and prior authorizations
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

OGP Associate

Walmart eCommerce
09.2017 - 06.2022


  • Maintained punctuality in meeting scheduled pickup times from stores which allowed customers'' groceries to be delivered within promised timeframes.
  • Enhanced route efficiency by utilizing GPS technology and maintaining knowledge of local traffic patterns.
  • Increased repeat business by establishing rapport with customers and consistently exceeding their expectations.
  • Promoted positive company image by providing excellent customer service throughout the delivery process.
  • Improved customer satisfaction by promptly delivering grocery orders with accuracy and professionalism.
  • Reduced delivery times by planning optimal routes and adjusting schedules as needed for unforeseen circumstances.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Delivered packages to customer doorsteps and business offices.
  • Verified accuracy of all deliveries against order forms.

Order Fulfillment Associate

Walmart
02.2010 - 09.2014


  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
  • Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
  • Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
  • Printed labels, packaged boxes, and loaded into outbound containers.

Cashier/Customer Service

Walmart
08.2005 - 05.2006


  • helped customers pay their bill at the money center
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

High school diploma -

Reidsville High School
Reidsville, NC
06.2002

Skills

  • Order Fulfillment
  • Shift Management
  • E-Commerce
  • Pricing
  • Customer Service
  • Merchandising
  • Account Management
  • Inventory Control
  • Marketing
  • Packaging
  • Cleaning Experience
  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Payment processing
  • Scheduling
  • Follow-up skills
  • Call management
  • Product knowledge
  • Order processing
  • Team development
  • Documentation
  • Prioritization
  • De-escalation techniques
  • Building rapport
  • Clerical support
  • Quality control
  • Coordination
  • Sales expertise
  • Store maintenance

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Customer Service Representative

CVS Health
08.2022 - Current

OGP Associate

Walmart eCommerce
09.2017 - 06.2022

Order Fulfillment Associate

Walmart
02.2010 - 09.2014

Cashier/Customer Service

Walmart
08.2005 - 05.2006

High school diploma -

Reidsville High School

Similar Profiles

CREATE PROFILE
Kenya King