Kenya King
Eden
Overview
20
20
years of professional experience
Work History
Customer Service Representative
CVS Health
08.2022 - Current
- Assist members with maximizing their pharmacy benefits, refills, and prior authorizations
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
OGP Associate
Walmart eCommerce
Eden, NC
09.2017 - 06.2022
- Maintained punctuality in meeting scheduled pickup times from stores which allowed customers'' groceries to be delivered within promised timeframes.
- Enhanced route efficiency by utilizing GPS technology and maintaining knowledge of local traffic patterns.
- Increased repeat business by establishing rapport with customers and consistently exceeding their expectations.
- Promoted positive company image by providing excellent customer service throughout the delivery process.
- Improved customer satisfaction by promptly delivering grocery orders with accuracy and professionalism.
- Reduced delivery times by planning optimal routes and adjusting schedules as needed for unforeseen circumstances.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Verified accuracy of all deliveries against order forms.
Order Fulfillment Associate
Walmart
Reidsville, NC
02.2010 - 09.2014
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
- Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
- Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
- Printed labels, packaged boxes, and loaded into outbound containers.
Cashier/Customer Service
Walmart
Eden, NC
08.2005 - 05.2006
- helped customers pay their bill at the money center
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High school diploma -
Reidsville High School
Reidsville, NC06.2002
Skills
- Order Fulfillment
- Shift Management
- E-Commerce
- Pricing
- Customer Service
- Merchandising
- Account Management
- Inventory Control
- Marketing
- Packaging
- Cleaning Experience
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Payment processing
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Order processing
- Team development
- Documentation
- Prioritization
- De-escalation techniques
- Building rapport
- Clerical support
- Quality control
- Coordination
- Sales expertise
- Store maintenance
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
CVS Health
08.2022 - Current
OGP Associate
Walmart eCommerce
09.2017 - 06.2022
Order Fulfillment Associate
Walmart
02.2010 - 09.2014
Cashier/Customer Service
Walmart
08.2005 - 05.2006
High school diploma -
Reidsville High School