Kenya King
Fayetteville,NC
Summary
Experienced professional with 25+ years in Travel and Tourism, Hospitality, Guest Service Support, Hotel Audit, and Healthcare. Utilizes strong communication and problem-solving skills to ensure customer satisfaction and build lasting relationships. Customer-focused and committed to providing exceptional service, exceeding expectations in all interactions.
Overview
10
10
years of professional experience
Work History
Travel Support Specialist
Travel Syndication Technology, LLC
05.2023 - Current
- Assisting travel agencies with managing client air, car, hotel and cruise itineraries
- Using Zendesk to respond to agent inquiries and suspicious fraud booking
- Working in the Apollo Global Distribution System to handle cancellations, delays, exchanges, issuing travel credits and vouchers, and accepting/ modifying schedule changes
Training Specialist
Bakkt
03.2020 - 05.2023
- Trained new travel agents using Galileo Global Distribution System to assist clients with booking air, car, hotel, and activities converting their rewards
- Explained internal support agents' knowledge of voluntary versus involuntary changes, reading fare rules, calculating partial ticket value, and verifying ticket validity for voids and refunds
Dual Front Office Manager
Hilton Garden Inn/Homewood Suites Atlanta Midtown
11.2018 - 07.2019
- Managed Guest Service Agents, Night Auditors, and front-of-the-house staff to ensure total guest satisfaction at a dual-branded Hilton property
- Performed front office administration duties including scheduling, processing refunds, managing room inventory, gathering information for credit card disputes, conducting interviews, and onboarding new employees
- Collaborated with the manager to ensure hotel profitability, maintaining customer satisfaction scores, as well as participating in "Guest of the Day" celebration
Sales Manager
Aloft Alpharetta
02.2018 - 10.2018
- Developed and executed strategic sales plans to achieve revenue targets and expand market share, considering current industry trends and competitor activities
- Cultivated and maintained strong relationships with key clients, ensuring exceptional customer satisfaction, and serving as the primary point of contact for major accounts
- Generated regular reports on sales performance, presenting findings to senior management, and communicating updates on key initiatives and challenges
Assistant General Manager
Hilton Garden Inn Atlanta East-Stonecrest
08.2015 - 05.2017
- Collaborated with ownership and management to oversee the day-to-day hotel operations, ensuring a seamless guest experience
- Coordinated with housekeeping, front desk, sales and catering, to maintain high-quality standards and exceed guest expectations
- Analyzed guest feedback and implemented improvements, resulting in an increase in positive reviews on TripAdvisor and Google
Education
Diploma - Travel Agent
Ashworth College
Norcross, GA04.2020
Associate - Healthcare Administration
U.S Career Institute
Boulder, CO11.2017
GED -
Booker T. Washington High School
Atlanta, GA08-1994
Skills
- Proficient in building relationships
- Effective problem-solving skills
- Experienced in Word, Excel, Outlook, and Google Spreadsheets
- Experienced with Sabre, Galileo, and Apollo Global Distribution System
- Human Resource, Hotel Management, and Customer Support Trainer
Timeline
Travel Support Specialist
Travel Syndication Technology, LLC
05.2023 - Current
Training Specialist
Bakkt
03.2020 - 05.2023
Dual Front Office Manager
Hilton Garden Inn/Homewood Suites Atlanta Midtown
11.2018 - 07.2019
Sales Manager
Aloft Alpharetta
02.2018 - 10.2018
Assistant General Manager
Hilton Garden Inn Atlanta East-Stonecrest
08.2015 - 05.2017
Associate - Healthcare Administration
U.S Career Institute
Diploma - Travel Agent
Ashworth College
GED -
Booker T. Washington High School
Similar Profiles
Mayank AroraMayank Arora
Product Manager at TP Connects LLC(Travel technology IT company)DUBAI,UAEProduct Manager at TP Connects LLC(Travel technology IT company)DUBAI,UAE
Lucy CullenLucy Cullen
Marketing & Social Media Assistant at The Horse Racing League SyndicationMarketing & Social Media Assistant at The Horse Racing League Syndication
Ramakrishnan RamachandranRamakrishnan Ramachandran
Consultant: Inside Sales Manager at Bridgegap Consultants and Loan Syndication LLPConsultant: Inside Sales Manager at Bridgegap Consultants and Loan Syndication LLP
Amy MartinezAmy Martinez
Receptionist to Practice Manager at North Star Veterinary HospitalReceptionist to Practice Manager at North Star Veterinary Hospital
Alexis HerringtonAlexis Herrington
Medical Claims Examiner at Sedgwick Claims ManagementMedical Claims Examiner at Sedgwick Claims Management