Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Kenya Knox

Southfield

Summary

Dedicated professional seeking to leverage strong organizational and communication skills in an administrative role to enhance office efficiency and client satisfaction.

Overview

6
6
years of professional experience

Work History

Client Service Representative

Better Life Plans
11.2023 - Current
  • Handled incoming mail and shipments efficiently while managing customer accounts
  • Supported preparation of advisor files by verifying client information for weekly meetings
  • Maintained detailed records of client communications within the CRM system

Customer Service/Collections Specialist

TRAVELING TEAMS
06.2022 - 10.2023
  • Answer phone calls professionally and handle client inquiries by transferring calls as necessary
  • Managed customer accounts with detailed notes in the CRM system for effective communication tracking
  • Assisted guests with booking reservations while maintaining confidentiality of sensitive information

Client Service Representative

Better Life Plans
06.2020 - 05.2021
  • Handled incoming mail and shipments efficiently while managing customer accounts
  • Supported preparation of advisor files by verifying client information for weekly meetings
  • Maintained detailed records of client communications within the CRM system

Part-Time Supervisor

Party City
07.2019 - 05.2020
  • Established efficient workflows that enhanced group productivity by developing new strategies
  • Interviewed applicants and recommended individuals for hiring based on strategic planning needs
  • Coordinated employee schedules aligning with company objectives ensuring smooth operations

Education

Business Administration - Coursework

Oakland Community College
Bloomfield Hills, MI

Skills

  • Communication
  • Customer Service
  • Organizational Skills
  • Time Management
  • CRM Systems
  • Scheduling & Appointments Management

Additional Information

I would very much like to discuss the opportunity of the Training Coordinator role at Better Life Plans., I am interested in this position because I have the relevant experience, skills and work ethic that align perfectly with the requirements of this role., Drive, Caring, I have proven to my team, supervisor and manager that I am great at what I do. Whenever we get a group of new hires I have been asked to train and shadow with them.

Timeline

Client Service Representative

Better Life Plans
11.2023 - Current

Customer Service/Collections Specialist

TRAVELING TEAMS
06.2022 - 10.2023

Client Service Representative

Better Life Plans
06.2020 - 05.2021

Part-Time Supervisor

Party City
07.2019 - 05.2020

Business Administration - Coursework

Oakland Community College

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Kenya Knox