Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KENYA LAWSON

Pittsburg,USA

Summary

Experienced operations leader with a strong track record in delivery management and logistics coordination. Skilled in optimizing routes and streamlining processes to ensure timely distribution and high-quality customer service. Noted for leadership in enhancing team productivity and efficiency through effective coaching and lean management practices.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Market Delivery Supervisor

LOWE’S
TRACY, CA
06.2023 - 06.2024
  • Opened and managed operations for branches in Oakley and Tracy, increasing delivery capacity.
  • BEnhanced delivery efficiency by boosting daily capacity from 130 to 450 deliveries within three months.
  • Monitored workplace efficiency and adherence to protocols.
  • Upheld high standards with a 95% average survey score.
  • Recognized operational gaps for optimization to meet KPI benchmarks.
  • Ensure product quality through meticulous planning and monitoring.
  • Responsible for MDAs scheduling and task assignment, performance management including coaching, leading, and training, and developing a positive team environment for MDAs
  • Resolve customer service escalations, drive resolution of same day delivery issues, assists with overall warehouse management
  • Emphasized commitment to continuous improvement through lean manufacturing practices.
  • Oversaw various ongoing initiatives under demanding time constraints.

District Sales Leader

PEPSICO, FRITO-LAY
Manteca, CA
01.2022 - 09.2022
  • Led a team of 25 route sales reps, improving sales execution and customer satisfaction across 100+ accounts
  • Responsible for all administrative and technical support, as well as facilitating information to direct reports
  • Lead district meetings focused on a plan to achieve sales objectives and goals
  • Conduct one – with – one's meetings with direct reports to discuss performance, selling and customer service skills
  • Coached RSRs to sell against baseline and promotional opportunities
  • Collect, analyze, and interpret statistical data utilizing PepsiCo specific applications
  • Prepare sales presentations to customers and region as required
  • Ensure timecards for pay and days off are approved in timely manner
  • Partner with product supply team to create accurate forecasts based on promotions and historical performance to ensure product availability

Manager II, Operations

AMAZON FULFILLMENT
Stockton, CA
06.2020 - 03.2022
  • Promoted from Manager I in logistics to Manager II in Fulfillment
  • Launched two delivery stations.
  • Boosted overall performance by 14% and stow performance by 23% at DSF8.
  • Overseen100+ associates and the delivery of Amazon orders to over800,000 customers per week
  • Interview potential amazon hires, confirm the qualifications and onboard new hires
  • Troubleshoot problems through to resolution, escalating as necessary
  • Implemented management and communication practices to promote talent acquisition and team synergy
  • Evaluated systems and procedures, identifying and implementing improvements
  • Offered constructive feedback to team members, boosting overall job performance
  • Established control systems for costs and labor, meeting budget guidelines
  • Drove continuous improvement and service delivery excellence using effective processes, workflow, and technology
  • Analyzed and resolved quality and customer service issues, recommending system improvements
  • Assigned, prioritized and delegated tasks and responsibility to departmental employees
  • Reduced workplace safety or health hazards by enforcing work practices and procedures
  • Adhered to corporate standards and regulations, encouraging safe and efficient operations
  • Analyzed financial data and forecasted trends to improve profitability

Management Assistant

ENTERPRISE HOLDINGS
Oakland, CA
07.2019 - 06.2020
  • Top5 trainee in region- top5 award and led branch to17.6% in Growth
  • Updated account information in company databases
  • Developed departmental objectives, budgets, policies, procedures and strategies
  • Participated in ongoing training to enhance own job skills and knowledge
  • Monitored audience engagement on company social media pages
  • Answered questions and concerns regarding company products, services and prices
  • Arranged meetings and appointments according to staff availability and updated company calendars
  • Recorded customer transactions and filed receipts
  • Greeted visitors upon arrival and directed guests to appropriate facility locations
  • Calculated product quantities and ordered new items to prevent shortages
  • Developed company budgets and tracked expenses to meet profit goals

Education

Ph.D. - Business Administration And Management

Trevecca Nazarene University
Nashville, TN
05-2027

MBA - Business Analytics

California State University-Stanislaus
Turlock, CA
05.2018

Bachelor of Science - Business Administration And Management

Fisk University
Nashville, TN
05.2015

Skills

  • Inventory and Product Management
  • Managing Operations and Efficiency
  • Team Leadership
  • Route Optimization
  • Process and Procedure Refinement
  • Customer Service Excellence

Certification

  • Lean Six Sigma - Yellow Belt
  • Business Analytics and Operations Certificate
  • Summer Institute of Emerging Managers and Leaders - University of California

Timeline

Market Delivery Supervisor

LOWE’S
06.2023 - 06.2024

District Sales Leader

PEPSICO, FRITO-LAY
01.2022 - 09.2022

Manager II, Operations

AMAZON FULFILLMENT
06.2020 - 03.2022

Management Assistant

ENTERPRISE HOLDINGS
07.2019 - 06.2020

Ph.D. - Business Administration And Management

Trevecca Nazarene University

MBA - Business Analytics

California State University-Stanislaus

Bachelor of Science - Business Administration And Management

Fisk University

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KENYA LAWSON