Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenya Ledezma

Inglewood,CA

Summary

Adept Medical Assistant with proven expertise in patient care and clinic efficiency, honed at Eric A Enriquez, MD. Skilled in phlebotomy and HIPAA compliance, with a knack for enhancing patient satisfaction and streamlining appointment processes. Demonstrates exceptional professionalism and a commitment to compassionate support, significantly improving patient experiences and operational workflows.

Overview

10
10
years of professional experience

Work History

Medical Assistant

Eric A Enriquez, MD
01.2016 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Verified patient insurance coverage and collected required co-payments.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Oriented and trained new staff on proper procedures and policies.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.

Quality Control Inspector

American Apparel
02.2015 - 12.2015
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Collaborated with production staff to establish and meet quality standards
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Completed precise measurements using special tools.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
  • Examined products for imperfections and defects.
  • Updated quality control records and reports.
  • Followed standard operating procedures for inspections and tests.
  • Monitored product quality at all stages of production process.
  • Recorded inspection and test results on data sheets.
  • Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
  • Provided feedback to production team regarding product quality.

Cashier

Rubio's Coastal Grill
07.2014 - 01.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.

Education

Medical Assisting

UEI College - Gardena
Gardena, CA
10.2015

High School Diploma -

Animo Leadership High School
Los Angeles, CA
06.2014

Skills

  • HIPAA Compliance
  • Patient Scheduling
  • Customer Service
  • Medical terminology knowledge
  • Phlebotomy
  • Specimens collection and processing
  • Laboratory Specimen Collection
  • Professionalism and Ethics
  • Maintaining confidentiality
  • Insurance Verification
  • Appointment Setting
  • Sterilization techniques
  • Patient Flow Management
  • Prioritizing stat orders
  • Payment Collection
  • Companionship and emotional support
  • Fluent in [Languages]
  • Reliable team player

Timeline

Medical Assistant

Eric A Enriquez, MD
01.2016 - Current

Quality Control Inspector

American Apparel
02.2015 - 12.2015

Cashier

Rubio's Coastal Grill
07.2014 - 01.2015

Medical Assisting

UEI College - Gardena

High School Diploma -

Animo Leadership High School

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Kenya Ledezma