Kenya Ledezma
Inglewood,CA
Summary
Adept Medical Assistant with proven expertise in patient care and clinic efficiency, honed at Eric A Enriquez, MD. Skilled in phlebotomy and HIPAA compliance, with a knack for enhancing patient satisfaction and streamlining appointment processes. Demonstrates exceptional professionalism and a commitment to compassionate support, significantly improving patient experiences and operational workflows.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Eric A Enriquez, MD
14623 Hawthorne Blvd Suite 202, Lawndale CA 90260
01.2016 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Verified patient insurance coverage and collected required co-payments.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Implemented care and efficiency improvements to support and enhance office operations.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Quality Control Inspector
American Apparel
South Gate, CA
02.2015 - 12.2015
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Examined products for imperfections and defects.
- Updated quality control records and reports.
- Followed standard operating procedures for inspections and tests.
- Monitored product quality at all stages of production process.
- Recorded inspection and test results on data sheets.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Provided feedback to production team regarding product quality.
Cashier
Rubio's Coastal Grill
Manhattan Beach, CA
07.2014 - 01.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Education
Medical Assisting
UEI College - Gardena
Gardena, CA10.2015
High School Diploma -
Animo Leadership High School
Los Angeles, CA06.2014
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Phlebotomy
- Specimens collection and processing
- Laboratory Specimen Collection
- Professionalism and Ethics
- Maintaining confidentiality
- Insurance Verification
- Appointment Setting
- Sterilization techniques
- Patient Flow Management
- Prioritizing stat orders
- Payment Collection
- Companionship and emotional support
- Fluent in [Languages]
- Reliable team player
Timeline
Medical Assistant
Eric A Enriquez, MD
01.2016 - Current
Quality Control Inspector
American Apparel
02.2015 - 12.2015
Cashier
Rubio's Coastal Grill
07.2014 - 01.2015
Medical Assisting
UEI College - Gardena
High School Diploma -
Animo Leadership High School