Summary
Overview
Work History
Education
Skills
Certification
Honors And Awards
Languages
Timeline
Generic

Kenya Loya Gomez

Fort Lupton,CO

Summary

Experienced Operations Coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Ops Coordinator - CSP (Contracted Service Provider)

FedEx Ground
02.2024 - Current
  • Liaise between FedEx Ground management, 6+ CSPs, and drivers.
  • Collaborated in increasing the Van Scan Audit (VSA) by holding weekly average above 80%.
  • Prepare and present regular reports on operational performance and key metrics.
  • Identify areas for process improvements and implement solutions to enhance service delivery.
  • Investigates potential integrity issues and addressed them with Business Contacts and Authorized Officers.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Provides operational and workflow support for the manager and the team.


Sr Operations Admin

FedEx Ground
05.2022 - 02.2024
  • Performed administrative functions for the hub, human resources, and its operational areas; assisted with scheduling 300+ employee accordingly to meet peak staffing needs
  • Provided support to management with Business Control Self Assessment (BCSA) audit activity by retrieving 20+ employee data and/or files for review
  • Reviewing and entering data in various systems and databases to support respective functional areas; collaborated with the Human Resources team to ease scheduling and contacting over 100+ selected candidates for orientation
  • Serving 300+ employees to solve and escalate inquiries and issues
  • Supplied support on auditing, reviewing, and processing paperwork in 3+ departments; human resources, quality assurance, engagement team, and hub office
  • Performed high-level administrative support to management and other team members and maintained and organized 300+ important documents, records, and files
  • Assisted in recruitment efforts by assisting to recruitment events, scheduling candidates for orientation, and helping with onboarding activities for new hires.

Assistant Manager

Burger King
08.2018 - 05.2022
  • Monitored 10+ employees' performance and provided feedback and coaching as needed
  • Mentored and trained 20+ new employees on proper safety protocols and operational procedures
  • Ensured all employees adhere to company policies and procedures during day-to-day operations; focused on developing and maintaining working relationships among 30+ company management and employees
  • Ensured a high level of customer service by coaching staff 10+ on effective communication and service standards
  • Resolved over 30+ customer complaints and inquiries in a professional manner
  • Balanced multiple orders simultaneously during peak hours while interacting with 10+ customers in a friendly and efficient manner

Education

Bachelor of Science- BS - Management, Human Resource Management, Spanish

Metropolitan State University of Denver
Denver, CO
12.2023

Associate of Arts - Liberal Arts

Aims Community College
Greeley, CO
05.2021

Skills

  • Web Based Applications
  • Multitasking
  • Time management
  • Organizational skills
  • Customer service
  • Adaptability
  • Attention to detail
  • Active listening
  • Communication
  • Problem-solving
  • Data entry
  • Decision-making
  • Relationship building
  • Scheduling and calendar management

Certification

BlueYonder Workforce

Honors And Awards

  • Provost's Honor Roll, Metropolitan State University of Denver, Achieved a cumulative GPA of between 3.50 and 3.84, inclusively, 05/23
  • FedEx Ground Bravo Zulu - Own outstanding, 09/22
  • FedEx Ground Bravo Zulu - Own outstanding, 12/22
  • FedEx Ground Bravo Zulu - Own outstanding, 03/23
  • FedEx Ground Bravo Zulu - Take care of each other, 07/23
  • FedEx Ground Bravo Zulu - Commit to do good, 08/23

Languages

Spanish
Native or Bilingual

Timeline

Ops Coordinator - CSP (Contracted Service Provider)

FedEx Ground
02.2024 - Current

Sr Operations Admin

FedEx Ground
05.2022 - 02.2024

Assistant Manager

Burger King
08.2018 - 05.2022

Bachelor of Science- BS - Management, Human Resource Management, Spanish

Metropolitan State University of Denver

Associate of Arts - Liberal Arts

Aims Community College

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