Kenya Loya Gomez
Fort Lupton,CO
Summary
Experienced Operations Coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Ops Coordinator - CSP (Contracted Service Provider)
FedEx Ground
Henderson, United States
02.2024 - Current
- Liaise between FedEx Ground management, 6+ CSPs, and drivers.
- Collaborated in increasing the Van Scan Audit (VSA) by holding weekly average above 80%.
- Prepare and present regular reports on operational performance and key metrics.
- Identify areas for process improvements and implement solutions to enhance service delivery.
- Investigates potential integrity issues and addressed them with Business Contacts and Authorized Officers.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Provides operational and workflow support for the manager and the team.
Sr Operations Admin
FedEx Ground
Henderson, United States
05.2022 - 02.2024
- Performed administrative functions for the hub, human resources, and its operational areas; assisted with scheduling 300+ employee accordingly to meet peak staffing needs
- Provided support to management with Business Control Self Assessment (BCSA) audit activity by retrieving 20+ employee data and/or files for review
- Reviewing and entering data in various systems and databases to support respective functional areas; collaborated with the Human Resources team to ease scheduling and contacting over 100+ selected candidates for orientation
- Serving 300+ employees to solve and escalate inquiries and issues
- Supplied support on auditing, reviewing, and processing paperwork in 3+ departments; human resources, quality assurance, engagement team, and hub office
- Performed high-level administrative support to management and other team members and maintained and organized 300+ important documents, records, and files
- Assisted in recruitment efforts by assisting to recruitment events, scheduling candidates for orientation, and helping with onboarding activities for new hires.
Assistant Manager
Burger King
Fort Lupton, United States
08.2018 - 05.2022
- Monitored 10+ employees' performance and provided feedback and coaching as needed
- Mentored and trained 20+ new employees on proper safety protocols and operational procedures
- Ensured all employees adhere to company policies and procedures during day-to-day operations; focused on developing and maintaining working relationships among 30+ company management and employees
- Ensured a high level of customer service by coaching staff 10+ on effective communication and service standards
- Resolved over 30+ customer complaints and inquiries in a professional manner
- Balanced multiple orders simultaneously during peak hours while interacting with 10+ customers in a friendly and efficient manner
Education
Bachelor of Science- BS - Management, Human Resource Management, Spanish
Metropolitan State University of Denver
Denver, CO12.2023
Associate of Arts - Liberal Arts
Aims Community College
Greeley, CO05.2021
Skills
- Web Based Applications
- Multitasking
- Time management
- Organizational skills
- Customer service
- Adaptability
- Attention to detail
- Active listening
- Communication
- Problem-solving
- Data entry
- Decision-making
- Relationship building
- Scheduling and calendar management
Certification
BlueYonder Workforce
Honors And Awards
- Provost's Honor Roll, Metropolitan State University of Denver, Achieved a cumulative GPA of between 3.50 and 3.84, inclusively, 05/23
- FedEx Ground Bravo Zulu - Own outstanding, 09/22
- FedEx Ground Bravo Zulu - Own outstanding, 12/22
- FedEx Ground Bravo Zulu - Own outstanding, 03/23
- FedEx Ground Bravo Zulu - Take care of each other, 07/23
- FedEx Ground Bravo Zulu - Commit to do good, 08/23
Languages
Spanish
Native or Bilingual
Timeline
Ops Coordinator - CSP (Contracted Service Provider)
FedEx Ground
02.2024 - Current
Sr Operations Admin
FedEx Ground
05.2022 - 02.2024
Assistant Manager
Burger King
08.2018 - 05.2022
Bachelor of Science- BS - Management, Human Resource Management, Spanish
Metropolitan State University of Denver
Associate of Arts - Liberal Arts
Aims Community College