Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenya Martins

Houston,Texas

Summary

Motivated Shift Supervisor experienced in financial environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. Driven to apply 13 years of experience to improve operations. Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.

Overview

9
9
years of professional experience

Work History

Shift Supervisor

PLS Financial
04.2018 - Current
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Responded to and resolved customer questions and concerns.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Applied security, safety and loss prevention strategies during shifts.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Completed store opening and closing procedures and balanced tills.
  • Documented daily production and materials usage in [Software] to track data.
  • Helped store management meet standards of service and quality in daily operations.
  • Delivered successful training to more than [Number] employees during tenure, educating on successful work processes and productivity strategies.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Assistant Manager

AT&T
07.2019 - 04.2022
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Launched quality assurance practices for each phase of development
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored security to protect employees, customers and property.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Established team priorities, maintained schedules and monitored performance.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Developed strategy to increase sales and drive profits.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Team Lead

UHG, United Health Group
09.2014 - 12.2017
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Adjusted equipment to meet different productivity levels.
  • Held weekly team meetings to inform team members on company news and updates.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Directed and supervised team of 10 engaged in custody and quality development.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Designed strategic plan for component development practices to support future projects.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Coached team members in techniques necessary to complete job tasks.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Education

Pharmacy Technician - Pharmacy Technology

Remington College
Houston, TX
12.2018

High School Diploma -

Furr High School
Houston, TX
12.1997

Skills

  • Revenue Quotas
  • Cash Handling Expertise
  • IBM Notes
  • Business Administration
  • Microsoft Excel
  • Business Planning
  • Order Supplies
  • Financial Management
  • Revenue Benchmarks
  • Hiring and Training
  • Microsoft Project
  • Train Employees
  • Safety Awareness
  • Microsoft Internet Explorer
  • Manage Budgets
  • Business Development
  • Document Management
  • Microsoft Outlook
  • Microsoft Office
  • Staff Management
  • Email Software
  • Conflict Resolution Techniques
  • Operational Evaluating
  • Guest Satisfaction
  • Store Opening and Closing
  • Quality Control Analysis
  • Judgment and Decision-Making
  • Protective Equipment Knowledge
  • Learning Strategies
  • Time Management
  • Motivational Leadership
  • Staff Scheduling
  • First Aid
  • Constructive Feedback
  • Staff Development
  • Project Management
  • Correcting Submissions
  • Monetary Transactions
  • Critical Thinking
  • Changing Out Tills
  • Positive Learning Environment
  • Strategic Planning
  • Monitor Production
  • Handle Materials
  • Production Preparation
  • Hospitality Management
  • Team Member Motivation
  • Interpreting Job Specifications
  • Administrative Duties
  • Production Efficiency
  • Annual Performance Reviews
  • Production Management
  • Complex Problem-Solving
  • Cash Register Operations
  • Mozilla Firefox
  • Money Transfers
  • Supply Requisition
  • Inventory Management
  • Cost Savings
  • Operational Excellence
  • Control of Expenses
  • Manage Schedules
  • Equipment Efficiency
  • Work Order Analysis
  • Quality Standards
  • Coordinating Daily Operations
  • Job Assignments
  • Continuous Improvements
  • Suggestive Selling
  • Business Management Principles
  • Inventory Management Software
  • Active Listening
  • Corrective Actions
  • Reading Comprehension
  • Bank Deposit Preparation
  • Performance Tracking and Evaluations
  • Deposit Verification
  • Writing
  • Coordination
  • Monitoring
  • Instructing
  • Persuasion

Timeline

Assistant Manager

AT&T
07.2019 - 04.2022

Shift Supervisor

PLS Financial
04.2018 - Current

Team Lead

UHG, United Health Group
09.2014 - 12.2017

Pharmacy Technician - Pharmacy Technology

Remington College

High School Diploma -

Furr High School

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Kenya Martins