Kenya McKeever
Washington D.C.,United States
Summary
Experienced support professional with a strong background in providing administrative and client support. Demonstrated ability to efficiently manage multiple tasks and contribute effectively to team objectives. Recognized for reliability and adaptability in dynamic work settings, coupled with exceptional communication and organizational skills. Proficient in managing administrative tasks and delivering exceptional customer support. Utilizes strong communication and problem-solving abilities to enhance team efficiency. Proven track record of reliability and adaptability in fast-paced environments.
Overview
11
11
years of professional experience
Work History
IT Student
Academy Of Hope
04.2023 - 06.2024
- Maintained positive working relationship with fellow staff and management
- Supported technical team through flexible and active engagement in variety of hands-on activities
- Participated in team discussions, offering unique viewpoints based on knowledge and experience
- Followed school schedules and policies to promote safety and learning
- Maintained schedule of class assignments to meet deadlines
- Followed course syllabus or lesson plan to perform and submit coursework and assignments
- Planned and completed group projects, working smoothly with others
- Developed user-friendly applications for improved efficiency and increased productivity.
- Contributed innovative ideas during brainstorming sessions for new product features or enhancements to existing systems.
Personal Support Aide
Consumer Direct Care DC
12.2017 - 09.2022
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Collected and documented vital signs to track current patient conditions
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration
- Engaged with patient family and friends to provide courteous visit experience
- Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers
- Followed safe lifting techniques and individual resident lifting instructions
- Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising
- Watched over patients to identify potential symptoms of medical conditions
- Managed medical stock and restocked inventory to ensure optimal availability for patients
- Provided companionship, personal care and household management assistance to clients within private home settings
- Maintained daily living standards by assisting clients with personal hygiene needs
- Provided support for physical, emotional and social needs of clients
- Helped clients with personal needs from exercise to bathing and personal grooming
- Assisted with meal planning to meet nutritional plans
Property Management Intern
Dc Housing Authority
11.2021 - 05.2022
- Implemented community outreach and engagement plans to reach vulnerable communities
- Handled resident complaints and expedited maintenance requests
- Updated tenant and unit information to keep current in housing database
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems
- Welcomed tenants weekly
- Inspected properties regularly to identify deficiencies and schedule repairs
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits
Community Outreach Coordinator
Friends Of Kenilworth Aquatic Gardens
09.2019 - 06.2020
- Planned and managed different community meetings, public forums and outreach events
- Provided individuals and families with information and resources to connect with available programs
- Liaised with community members, business owners and officials to address current issues and find appropriate solutions
- Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness
- Gave presentations at public gatherings, community events and school meetings
- Developed and implemented programs to fill different community needs
- Recruited, trained and oversaw organizational volunteers
- Promoted community events and news through monthly newsletters, which were distributed to local families and community leaders
- Performed canvassing activities to drum up support and increase funds
Outreach and Community Liaison
DC Promise Neighborhood Initiative
09.2013 - 06.2017
- Provided individuals and families with information and resources to connect with available programs
- Planned and managed different community meetings, public forums and outreach events
- Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness
- Gave presentations at public gatherings, community events and school meetings
- Served in various leadership roles to plan and manage community initiatives
- Developed and implemented programs to fill different community needs
- Liaised with community members, business owners and officials to address current issues and find appropriate solutions
- Planned and managed community initiatives in various leadership roles
- Recruited, trained and oversaw organizational volunteers
- Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness
- Tracked and reviewed program performance metrics to improve decision-making process
- Provided counseling, case management, education and job training to diverse client base
- Provided community education about local medical facilities, hospice care and resources to enlighten and inform
- Organized community outreach programs to drive awareness of initiatives
Education
Work Development Program - Hope Forward Program
Academy Of Hope
Washington, DC12-2024
Customer Service and Hospitality - Hospitality coursework
University of The District of Columbia
Washington, DCCustomer Service Management - Customer Professional Skills
University of The District of Columbia
Washington, DCCompTIA A+ Certification -
Academy of Hope
Washington, DC04.2024
Information Technology -
Academy Of Hope Adult Charter School
Washington, DC01.2024
Skills
- Leasing and Consulting
- Telephone Etiquette
- Record keeping and Filing
- Office Management
- Skilled multi-tasker
- Multi-family property management
- Critical thinking
- Team management
- Communication
- Working collaboratively
- Problem resolution
- Friendly, positive attitude
- Reliable and trustworthy
- Administrative support specialist
- Proper phone etiquette
- Relationship building
- Organization
- Desktop Support
- Issue Resolution
- IT troubleshooting
- Compassionate caregiving
- Community partnerships
- Organizational growth
- Needs assessment
- Community resource knowledge
- Community networking
Timeline
IT Student
Academy Of Hope
04.2023 - 06.2024
Property Management Intern
Dc Housing Authority
11.2021 - 05.2022
Community Outreach Coordinator
Friends Of Kenilworth Aquatic Gardens
09.2019 - 06.2020
Personal Support Aide
Consumer Direct Care DC
12.2017 - 09.2022
Outreach and Community Liaison
DC Promise Neighborhood Initiative
09.2013 - 06.2017
Customer Service and Hospitality - Hospitality coursework
University of The District of Columbia
Customer Service Management - Customer Professional Skills
University of The District of Columbia
CompTIA A+ Certification -
Academy of Hope
Information Technology -
Academy Of Hope Adult Charter School
Work Development Program - Hope Forward Program
Academy Of Hope
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