Kenya Morales
Houston,TX
Summary
Seeking a position as an administrative team member with over 11 years of patient care, office management and customer service experience. Outgoing and friendly individual, seeking to grow in a reputable and diverse team. Where I can provide my excellent communication, organizational, and multi-tasking skills to contribute to the goals and mission of my team and company.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Care Coordinator
Imagine Pediatrics
Houston, TX
06.2023 - Current
- Managed and maintained schedules and appointments for a multi- disciplinary team.
- Preparation of documents, such as title 19s, for DME companies.
- Data entry using an EMR system, such as medical records and clinical notes.
- Insurance verification through insurance portal and over the phone. Experienced with the following insurances: Centene, Aetna, UHC, BCBS.
- Making outbound calls, as directed, to contact customers regarding their services while following company SOP in a professional and courteous manner. Triaging inbound calls to designated team members or department.
- Negotiating contracts and benefits with DME companies to fit the needs of our customers and company.
- Providing support in the hiring process by scheduling interviews, screening resumes, and interviewing potential candidates.
- Training and assisting in the onboarding process of new hires.
- Ability to manage multiple tasks efficiently, prioritize tasks, and meet deadlines in a fast-paced environment.
- Facilitated referrals for specialty teams and facilitated resources in regards to social services, based on patients' needs.
- Collaborated with multi-disciplinary staff to improve overall patient care and response time.
Medical Office Administrative Assistant
Stide Healthcare formerly known as Hamilton Vein
Sugar Land, Texas
07.2012 - 06.2023
- Specialized in the start-up of new clinics, training, and development of new hires throughout multiple Texas cities: Houston, Austin, San Antonio, and Dallas locations.
- Overseeing staff productivity and office needs to ensure smooth operations of the clinic.
- Providing my critical thinking skills, task management, and organizational skills in a high-volume clinic and fast-paced environment.
- Responsible for invoice reconcilliations.
- Answered incoming calls, scheduled appointments, and managed calendars for physicians.
- Maintained cleanliness of the office by restocking supplies, cleaning exam rooms, and waiting room area.
- Greeted patients and visitors in a friendly, professional manner.
- Assisted with ordering office supplies as needed while adhering to budgetary guidelines.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
- Scheduling luncheons between company physicians and vendors.
- Coordinating team-building events, employee appreciation events, and birthdays.
- Keeping communications and maintaining good rapport with vendors.
- Negotiating contracts and benefits with vendors.
- Communicating effectively with all team members and assisting in any way possible to ensure company goals, mission, and brand were achieved.
- Scheduling maintenance of office with building management and office equipment with vendors.
- Inventory control, on a daily and quarterly basis.
- Keeping office updated with OSHA policy and procedures, implementing emergency action plans for facility and team.
- Specialized medical waste training.
- Responsible for reviewing and translating company documents in Spanish that were utilized for marketing and educational purposes.
Education
Medical Assistant Diploma - Medical Assisting
Everest Institute
Houston, TX05-2013
Skills
- Office Management
- Calendar Management
- Clerical Support
- Complex Problem-Solving
- Microsoft Office, Teams, Microsoft Excel, Microsoft Word
- Data Entry
- Meeting planning
- Bilingual: Spanish/English
- CPR training
- CPI training
- EMR systems
- Company start up
- Training/onboarding of new hires
- Quality Improvement
- Insurance verification
- Phone etiquette
- Assisting in developing of policy and procedures
Affiliations
- hiking
- traveling
Certification
- BLS training
- CPI training
- Dot Hazmat training
Languages
Spanish
Native/ Bilingual
References
• Tawanna Holmes- former supervisor at Hamilton Vein Center(713)705-2390.
• Dr. Alice Taylor- Physician at Imagine pediatrics- (585)734-3774.
• Dr. Carlos Hamilton- clinical director at Hamilton Vein center- (713)397-3594.
• Julianna Alvarado- former coworker at Hamilton Vein center-(832)274-7241
Timeline
Care Coordinator
Imagine Pediatrics
06.2023 - Current
Medical Office Administrative Assistant
Stide Healthcare formerly known as Hamilton Vein
07.2012 - 06.2023
Medical Assistant Diploma - Medical Assisting
Everest Institute
- BLS training
- CPI training
- Dot Hazmat training
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