Summary
Overview
Work History
Education
Skills
Timeline
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KENYA MORRIS

Gary,IN

Summary

Experienced Quality Control Inspector skilled at inspections, assessments and reporting on quality issues. Accomplished at helping companies dramatically improve production through quality control enhancements. Works well with production teams on correcting negative trends and driving improvements.

Overview

8
8
years of professional experience

Work History

Quality Control

Ford Motor Company
06.2020 - Current
  • Ensured that all health and safety guidelines are followed
  • Checked all vehicle components and removed defective and scrap components prior to assembly
  • Follows given instructions to assemble automotive parts properly
  • Used and demonstrated teamwork and leadership
  • Used lockout procedures properly.
  • Communicated with production team members about quality issues.
  • Inspected incoming and outgoing materials for accuracy and quality.

Customer Service Advocate

Teleperformance
08.2017 - 09.2019
  • Managed inbound inquiries for medical insurance
  • Answered 10+ calls per hour, surpassing target call rates by 10%
  • Collected source data for insurance purposes
  • Cross-trained new hires.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction

Assistant Manager

Dollar Express LLC
09.2015 - 06.2017
  • Directed sales floor activities and ensured effective and efficient customer service
  • Maintained key contact with suppliers/vendors
  • Maintained price accuracy of goods and stock levels
  • Mentored and trained new hires.

Education

High School Diploma -

West Side Leadership Academy
Gary, IN
06.2015

Skills

  • Leadership
  • Communication
  • Sales Management
  • Customer Relations
  • Teamwork
  • Fast Learner
  • Safety Procedures
  • Reporting and Analysis
  • Assembly Instructions
  • Assembly and Production
  • Loading and Unloading Protocols
  • Material Handling

Timeline

Quality Control

Ford Motor Company
06.2020 - Current

Customer Service Advocate

Teleperformance
08.2017 - 09.2019

Assistant Manager

Dollar Express LLC
09.2015 - 06.2017

High School Diploma -

West Side Leadership Academy

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KENYA MORRIS