Kenya Ollison
Winston-Salem,NC
Summary
Dynamic and dedicated professional with experience at Jalisa’s Daycare, excelling in child supervision and fostering cognitive development. Known for exceptional problem-solving and active listening skills, I create safe, nurturing environments while enhancing client satisfaction through effective communication and hygiene practices. Proven ability to build strong relationships with parents and ensure children's well-being.
Overview
12
12
years of professional experience
Work History
Childcare Assistant
Jalisa’s Daycare
05.2020 - Current
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Read and told stories to promote and support overall language development.
- Monitored children's progress and identified areas of improvement.
- Boosted children''s cognitive development with age-appropriate educational games and activities.
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
Hairstylist
Keke Beauty Salon
06.2015 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Determined appropriate hair treatments based on conditions and textures.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Organized sales area and work station to showcase products and boost sales.
- Distributed business cards outside of salon to generate new business.
- Maintained clean and organized work station, complying with health and safety standards.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
Customer Service Representative
Kelly’s Tree Serves
04.2013 - 05.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed concerns empathetically, positively impacting customer retention.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Improved resolution time with effective problem-solving for customer complaints.
Education
General Course/college Bound
Forsyth CountyReynolds High School
Winston-Salem North Carolina06.2013
Skills
- Problem-solving
- Friendly
- Hygiene practices
- Active listener
- Patience and empathy
- Safety awareness
Timeline
Childcare Assistant
Jalisa’s Daycare
05.2020 - Current
Hairstylist
Keke Beauty Salon
06.2015 - Current
Customer Service Representative
Kelly’s Tree Serves
04.2013 - 05.2014
General Course/college Bound
Forsyth CountyReynolds High School