Kenya Peele
Zebulon,NC
Summary
As analytical mindset ,polished professional results driven representative, where I can apply Driven Loan Officer with track record in mortgage and home lending product sales. Demonstrating strong interpersonal skills and exceptional service throughout sales process. 10 year background in consumer financing, loan administration, default management and customer service.Loan Counselor skilled at working independently under tight deadlines. . Well-qualified administrative team member bringing demonstrated knowledge and abilities in loan processing. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues and completing closings. pro-forma, financial analysis compliance and operational riskstandards and regulations. Enthusiastic loan under writer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of policy and Procedures risk ,and training other agents Motivated to learn, grow and excel in Wells Fargo
Overview
8
8
years of professional experience
Work History
Mortgage Closer Specialist
Wells Fargo
Raleigh, NC
01.2021 - Current
- Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
- Handled as many as 50 closing files each month by effectively organizing, multitasking and prioritizing closing work.
- Collaborated with lenders, agents and legal professionals to resolve transactional and title issues.
- Analyzed identified defects and remediated issues by using established procedures and available resources.
- Maintained checklists of required documentation and open issues affecting closings.
Operations 3/Loan Servicing Specialist
Wells Fargo
Raleigh, NC
12.2019 - 01.2021
- Demonstrates Quality Assurance 95% or more month after month while managing risk within my call flow
- Answer routine questions for customer while giving the customer a quote to retrieve the vehicle
- Provided assistance with document processes, both inbound and outbound, including document sorting, logging and work order creation.
- Prepared documents for projects in accordance with project manager, team or client specifications
- Calculate and put the numbers together to present the quote to the customer
- Promoted to release team while being on the floor less than 3 months
- Confirm payment call customer back and advised to customer the release is completed while hitting all key components on the call
Account Resolution Specialist
Wells Fargo
Raleigh, NC
04.2016 - 12.2019
- Documented all actions performed and interactions with customers.
- Monitored aging accounts and reached out to customers to discuss payments.
- Utilize Aspect Auto Dialer to initiate customer contact to resolve delinquency..
- Negotiated arrangements to manage defaults, payment plans or full remittance of balance owed.
- Used skip tracing and other techniques to locate debtors.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Strong attention to detail and accuracy while researching to prepare accounts for repossession.
- Achieved performance goals on consistent basis.
Loss Mitigation Underwriter
Seterus Inc. (IBM) – Research Triangle Park
Durham, NC
11.2014 - 04.2016
- Developed and deepened client relationships to cement profitable partnerships.
- Organized financing for each deal by sourcing funds from private and public groups..
- Managing an assigned portfolio for non performing and reducing potential losses
- Negotiates account resolutions and accurately input data into the system to see who qualify
- Initiate outbound, by email and inbound to contact the customer and perform advanced loss prevention activities while managing risk
- Educated clients on factors affecting successful capitalization such as investment levels, funding sources and strategic timing.
- Promoted successful investment plans with well-organized and smooth presentations.
- Maintained excellent attendance record, consistently arriving to work on time.
- Organized financing for each deal by sourcing funds from private and public groups.
Education
High School Diploma -
Washington High School
Washington 06.2008
Skills
- Proficient in 10-key
- Financial analysis aptitude
- Team Player
- Relationship building and management
- Loans
- Banking
- Risk management assessments
Accomplishments
- Received “Employee of the Quarter” service award in September 2020.
- Repeatedly commended by superiors for excellent customer service.
- Assisted Supervisor team of 15 staff members and antalze reports.
- Quality Captain of the team
- Collections advisory commitee
- Documented and resolved acoounts so account wouldnt go in foreclosure or reprocessed
- Collaborated with team of 10 in the development of Get the feel of your customer .
Additional Information
SPECIALIZED SKILLS KYOCC/OAD/NMLS Trained, Cars/ITOP, Analytical Skills, Microsoft Word, PowerPoint and Excel, 10-key proficient, MSP/Black Knight/Impact Proficient/ICMP /Auto Ims/ Irepo/right fax/western union/money gram/
Timeline
Mortgage Closer Specialist
Wells Fargo
01.2021 - Current
Operations 3/Loan Servicing Specialist
Wells Fargo
12.2019 - 01.2021
Account Resolution Specialist
Wells Fargo
04.2016 - 12.2019
Loss Mitigation Underwriter
Seterus Inc. (IBM) – Research Triangle Park
11.2014 - 04.2016
High School Diploma -
Washington High School
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