Kenya Perry
Charlotte,NC
Summary
Caring and compassionate candidate with the willingness to take on added responsibilities to meet team goals. I am experienced in implementing specialized programs for individuals with developmental, emotional, or intellectual disabilities. Comfortable in handling stressful situations and performing under pressure. Passionate about providing high-quality service to all.
Overview
10
10
years of professional experience
Work History
Onboarding Implementation Associate
Honor Technology
06.2022 - Current
- Supported new implementations by onboarding new employees to the Honor Care Platform
- Assigned and managed a load of 75+ employees with onboarding duties such as: collecting I 9 documents, direct deposit, headshots, sensitive health information, online trainings, & background checks
- Communicated via telephone, text, or email to provide new employees with a welcoming and positive onboarding experience
- Collaborated with compliance, market, & franchise office teams to assist employees with onboarding needs, compliance regulations, & ADA accommodations
- Organized and adopted new projects to create better workflows for upcoming implementations in new states
- Remained organized with employee missing items/contracts/tasks using Excel Spreadsheets, Adobe, and google drive
- Corrected onboarding paperwork errors by communicating correction action plans & presenting new workflows for onboarding
- Traveled on-site to implementation locations to assist with orientation and training for caregivers.
- Improved client satisfaction by effectively managing implementation projects and ensuring timely delivery.
- Streamlined implementation processes for increased efficiency and reduced project completion time.
- Ensured compliance with industry regulations throughout each stage of implementation, mitigating any potential risks or delays associated with non-compliance.
Sales Development Representative
Better Mortgage
09.2021 - 03.2022
- Funneled through strategic pipelines to contact potential borrowers and access their pre-approval rating
- Met with management weekly to discuss monthly metrics as well as daily & weekly goals
- Organized borrower data using multiple systems (Microsoft 365, Google Drive, & Excel)
- Educated borrowers on various mortgage programs and assisted with their home-buying process
- Met monthly metrics by organizing, funneling, and assisting current & future borrowers
- Engaged in weekly trainings to stay up to date on the latest systems and programs that are introduced to the company
- Communicated and lead team meetings with multiple communication platforms (Slack, Microsoft Teams, Front, & Zoom)
- Created a comfortable & acceptable environment for all borrowers by using active listening, giving value props, and adjusting to every borrowers’ needs.
- Enhanced team performance through regular sales training sessions, role-playing exercises, and constructive feedback.
- Maintained high levels of customer satisfaction by providing exceptional support throughout the entire sales process – from initial inquiry to post-sale followup.
Management Trainee
Enterprise Holdings
06.2020 - 02.2021
- Supported upper management by completing boss calls to current & future business contracts with the company
- Met financial targets by establishing budgets, controlling expenses, and developing monthly plans to adhere to monthly targets
- Prepared schedules and assignments for colleagues using Microsoft Excel, Word, & 365 to meet short- and long-term business demands
- Planned and executed strategies to increase business and drive profit growth by having daily and weekly team meetings; setting short & long term goals
- Increased revenue with proactive follow up on previous rentals and maintaining contact with frequent customers
- Met sales quotas and frequently exceeded targets by taking advantage of upselling opportunities.
Registered Behavior Technician
Mosaic Pediatric Therapy & Alternative Behavior Strategies
04.2019 - 05.2020
- Provided 1:1 applied behavior analysis therapy to patients in home, clinical, or community settings
- Evaluated the mental and physical condition of each person with interviews, personal assessments, and record reviews
- Created client-specific treatment plans using research knowledge, clinical experience, and unique client histories
- Assisted individuals with overcoming dependencies through individual and group social settings
- Supervised handling of patients' belongings, including documenting and collecting items at admission, managing storage, and returning each at discharge
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Collaborated with multidisciplinary team members for comprehensive treatment planning and optimal outcomes.
- Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Maintained detailed records of client progress, enabling data-driven decision-making for intervention adjustments and goal development.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client's needs and goals.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Used Central Reach software to document patient information, progress notes, and treatment plans.
Intern
Nurse Family Partnership
08.2018 - 12.2018
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Developed and organized a company bulletin to promote Influenza vaccinations
- Welcomed expecting mothers in a warm and friendly manner at the center
Customer Service Associate
Walgreens
04.2014 - 12.2018
- Interacted with customers, ensuring excellent service and experiences to generate repeat business
- Offered customers information about products, services, prices, and special offers
- Maintained knowledge of all products and services to effectively promote, upsell, and cross-sell
- Used POS systems to calculate and complete customer orders and transactions
- Processed refunds, exchanges, and company credits for customers facing issues.
Education
Masters of Social Work -
Walden University
12.2024
Bachelor of Science - Human Development & Family Studies
University of North Carolina At Greensboro
Greensboro, NC12.2018
Skills
- Training Development
- Team Leadership
- Adaptability
- Problem Solving
- Client Relationship Management
- Client Relations
- Social Skills Development
- Behavior Intervention Plans
- Intervention Management
- Case Management
- Operations Support
Timeline
Onboarding Implementation Associate
Honor Technology
06.2022 - Current
Sales Development Representative
Better Mortgage
09.2021 - 03.2022
Management Trainee
Enterprise Holdings
06.2020 - 02.2021
Registered Behavior Technician
Mosaic Pediatric Therapy & Alternative Behavior Strategies
04.2019 - 05.2020
Intern
Nurse Family Partnership
08.2018 - 12.2018
Customer Service Associate
Walgreens
04.2014 - 12.2018
Masters of Social Work -
Walden University
Bachelor of Science - Human Development & Family Studies
University of North Carolina At Greensboro
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