Kenya Porter
Summary
Operational strategist and program leader with over 10 years of experience in executing large-scale transformation initiatives in technology, financial services, public utilities and community sectors. Expertise in streamlining operations and leading cross-functional teams to achieve significant improvements. Proficient in continuous improvement methodologies such as Value Stream Mapping, Waterfall, Agile, and Root Cause Analysis, resulting in measurable operational impact.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Manager, Shopping (Product Content Operations)
Google
11.2023 - Current
- Oversaw 15+ complex global projects, ensuring timely delivery through efficient workflows and milestone tracking.
- Facilitated all hands, status, launch, and retrospective meetings, increasing efficiency by 22% through effective planning.
- Enhanced project visibility into risks and blockers, driving continuous improvement and proactive issue resolution.
- Maintained positive vendor relationships while monitoring performance against contractual terms.
- Identified process improvement opportunities related to program deliverables and systems.
Product Solutions Manager, Reserve With Google
Google
05.2022 - 11.2023
- Led multiple concurrent onboarding and integration projects with structured intake processes, resulting in a 30% improvement in delivery speed.
- Championed process redesigns to streamline collaboration across Product, Engineering, and Business Development, while maintaining quality standards.
- Facilitated communication between different departments within the organization for successful completion of projects.
- Introduced operational dashboards and performance metrics, enhancing transparency and data-driven decisions.
Program Manager, Trust & Safety (Abuse Services)
Google - YouTube
11.2020 - 05.2022
- Directed trust and safety operations for high-impact product launches, including YouTube Shorts, ensuring global compliance and safety protocols.
- Defined risk mitigation strategies aligned with evolving regulations, increasing launch readiness, and stakeholder confidence.
- Developed an internal communications framework for executive visibility into key product initiatives.
AVP, Sr. Product Manager (Retail Lending)
PNC Financial Services
09.2018 - 11.2020
- Led the omni-channel transformation of the customer payment experience, increasing satisfaction metrics by 40%.
- Used human-centered design and root cause analysis to drive business differentiation and operational efficiency.
- Aligned agile teams and product owners under a unified roadmap for delivering scalable, market-ready solutions.
- Developed strategic plans to increase efficiency across all departments while reducing overall costs.
Sr. Digital Product Manager
PNC Financial Services
12.2016 - 09.2018
- Directed the development and launch of PNC’s Cash Rewards credit card digital experience, integrating front-end and back-end systems.
- Identified operational gaps and implemented enhancements across customer onboarding, payments, and support.
- Facilitated communication between internal teams such as engineering, design, marketing.
- Supported developers through sprint planning sessions, daily stand-ups, retrospectives, demos.
- Participated in design reviews to ensure that proposed solutions meet both functional and non-functional requirements.
- Conducted research into competitive products to identify areas of improvement or new opportunities.
IT Business Analyst
Giant Eagle
11.2014 - 11.2016
- Implemented an enterprise-wide merchandising system with measurable improvements in inventory accuracy and speed to shelf.
- Facilitated stakeholder alignment and led workshops to analyze current-state and future-state workflows.
- Developed training materials and conducted trainings for end users in order to ensure proper usage of newly implemented systems, products, services within organization.
- Conducted interviews with stakeholders to understand their requirements and expectations from the project.
Education
M.S. - Organizational Leadership & Change Management
Robert Morris University
01.2017
B.S. - Information Technology Management & Network Security
Point Park University
01.2014
A.S. - Information Technology & User Support
Community College of Allegheny County
01.2012
Skills
- Strategic project execution
- Cross-functional collaboration
- Problem-solving
- Continuous improvement facilitation
- Cross-functional team leadership
- Root cause and gap analysis
- Stakeholder and executive engagement
- Agile/Scrum project management
- OKR and KPI frameworks
- Workflow optimization
- Operational efficiency
- Client relationship management
Certification
- CSPO - Agile Project Management
Volunteer Experience
Google K12 PIT Lead, Volunteer, 2021- Present
Founded "PIT Tech Week," aligning Google with state and city leaders to promote AI and STEM for youth.,
Managed cross-functional teams delivering mentoring, school visits, and computational thinking focused curriculum impacting 500+ students/year.
Accomplishments
- Google Good Neighbor Award, 2024
- Pittsburgh Courier Woman of Excellence Award, 2023
- Pittsburgh Courier Fab40 Award, 2018
Timeline
Program Manager, Shopping (Product Content Operations)
Google
11.2023 - Current
Product Solutions Manager, Reserve With Google
Google
05.2022 - 11.2023
Program Manager, Trust & Safety (Abuse Services)
Google - YouTube
11.2020 - 05.2022
AVP, Sr. Product Manager (Retail Lending)
PNC Financial Services
09.2018 - 11.2020
Sr. Digital Product Manager
PNC Financial Services
12.2016 - 09.2018
IT Business Analyst
Giant Eagle
11.2014 - 11.2016
M.S. - Organizational Leadership & Change Management
Robert Morris University
B.S. - Information Technology Management & Network Security
Point Park University
A.S. - Information Technology & User Support
Community College of Allegheny County
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