Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kenya Reed Tate

Hot Springs,USA

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

13
13
years of professional experience

Work History

Bankruptcy SPOC (Single Point of Contact)

FlagStar Bank
04.2022 - Current
  • Implemented advanced tracking systems to monitor case progress and identify potential bottlenecks in the bankruptcy resolution process.
  • Identified potential fraudulent activities, conducting comprehensive investigations into suspicious bankruptcy filings.
  • Maintained strict adherence to regulatory guidelines, ensuring full compliance with federal and state bankruptcy laws.
  • Enhanced client satisfaction with timely and accurate processing of bankruptcy cases.

Home Preservation Specialist SPOC (Single Point of Contact)

Digital Risk Mortgage Services
07.2020 - 01.2022
  • Evaluated client eligibility for various assistance programs by conducting thorough assessments of financial documents and housing situations.
  • Provided exceptional customer service by addressing client concerns promptly and professionally, fostering strong relationships and trust.
  • Collaborated with team members to develop efficient strategies for handling a high volume of cases, ensuring all clients received prompt attention.
  • Assisted homeowners in understanding their financial situation, enabling them to make informed decisions about preserving their homes.

Loan Processor/Member Services

Combined Federal Credit Union
02.2017 - 07.2020
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Promoted a positive work environment through effective communication skills and teamwork initiatives.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.

Call Center/Collections Supervisor

John Gibson Auto Sales
02.2016 - 11.2016
  • Enhanced collections efficiency by implementing and monitoring strategic collections plans.
  • Streamlined department operations by optimizing workflows, policies, and procedures.
  • Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
  • Established performance metrics to evaluate team success and identify areas for improvement.

Case Manager

First Step, Inc
09.2015 - 02.2016
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.

Public Housing Director

Hot Springs Housing Authority
07.2011 - 01.2015
  • Successfully obtained grants or other funding sources to finance key projects aimed at improving living conditions in public housing communities.
  • Developed strategic plans for public housing operations, ensuring efficient use of resources and budget compliance.
  • Conducted regular inspections of properties, identifying necessary improvements and initiating corrective actions.
  • Developed policies and procedures that aligned with federal regulations governing public housing management practices.

Education

Associate of Arts - General Education

National Park College
Hot Springs, AR
05.1993

Skills

  • Stakeholder Management
  • Problem-Solving
  • Flexible and Adaptable
  • Fair Housing Regulations
  • Underwriting
  • Accounts Receivable
  • Office Management
  • Microsoft Office
  • Management
  • Account Management

Accomplishments

  • Routinely exceeded all performance thresholds, both client and company, by over 100%
  • Awarded Certificate of Achievement - "CEO Impact Deal of the Year 2021" for outperforming all performance categories and metrics

Timeline

Bankruptcy SPOC (Single Point of Contact)

FlagStar Bank
04.2022 - Current

Home Preservation Specialist SPOC (Single Point of Contact)

Digital Risk Mortgage Services
07.2020 - 01.2022

Loan Processor/Member Services

Combined Federal Credit Union
02.2017 - 07.2020

Call Center/Collections Supervisor

John Gibson Auto Sales
02.2016 - 11.2016

Case Manager

First Step, Inc
09.2015 - 02.2016

Public Housing Director

Hot Springs Housing Authority
07.2011 - 01.2015

Associate of Arts - General Education

National Park College

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Kenya Reed Tate