Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenya Richardson

Madison,WI

Summary

State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Assist people living with intellectual disabilities Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Organized Housekeeper possessing in-depth knowledge of various cleaning methods. Hands-on experience in operating housekeeping equipment. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience

Work History

CNA

Central Wisconsin Center
11.2023 - Current
  • Supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, Plus, Respiration.
  • Reposition every two hours.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Brief changes.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing

Environmental Services Housekeeper

Meriter Hospital
06.2023 - 10.2023
    • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
    • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
    • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
    • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.

Environmental Services Housekeeper

UW Health Hospital
01.2023 - 05.2023
    • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
    • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
    • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
    • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
    • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
    • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Customer Service Representative

Aston Carter
12.2021 - 03.2022
    • Met established attendance expectations and team revenue goals to achieve company objectives.
    • Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
    • Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
    • Generated, posted and attached information to claim files.
    • Processed insurance policy cancellations and renewals quickly to meet call time targets.

Customer Service Representative

TASC
12.2020 - 03.2021
    • Handled customer inquiries and suggestions courteously and professionally.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Answered constant flow of customer calls with minimal wait times.
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Clinical Scheduler

SSM Health St. Mary's Hospital
06.2020 - 11.2020
    • Notified patients and providers of impending schedules, changes in schedules and pertinent preparation for tests and exams through face-to-face, telephone and electronic means.
    • Interviewed patients to ascertain needs for interactions with providers, diagnostic departments, treatment modalities and ancillary services.
    • Entered data into electronic medical records and manipulated data to coordinate both patient and provider schedules in multiple computer systems.
    • Coordinated physician appointment orders with patient requests to build schedule for each patient incorporating pertinent information.

Education

High School Diploma -

East High School
Madison, WI
06.2014

Skills

    • CNA Certification
    • Compassionate Communication
    • Basic Life Support
    • Medical Terminology
    • Time Management
    • Adaptability and Flexibility
      • Infection Control
      • Multitasking Abilities
      • Dressing Assistance
      • Feeding Assistance
      • Patient Observation
      • Patient Positioning

Timeline

CNA

Central Wisconsin Center
11.2023 - Current

Environmental Services Housekeeper

Meriter Hospital
06.2023 - 10.2023

Environmental Services Housekeeper

UW Health Hospital
01.2023 - 05.2023

Customer Service Representative

Aston Carter
12.2021 - 03.2022

Customer Service Representative

TASC
12.2020 - 03.2021

Clinical Scheduler

SSM Health St. Mary's Hospital
06.2020 - 11.2020

High School Diploma -

East High School

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