Overview
Work History
Education
Skills
Timeline
Generic

Kenya Robinson

The Bronx,NY

Overview

11
11
years of professional experience

Work History

Resturant Manger

Taste Of Seafood Express
New York, NY
07.2017 - Current
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Led and directed team members on effective methods, operations and procedures.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Prepared for and executed new menu implementations.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.

Front End Manger

Priceless foods
Kingsport, TN
01.2015 - 05.2016
  • Oversaw closing store operations, including staff assignments and production lists Supervised 7 employees per shift Conducted price checks for cashiers and service clerks
  • Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
  • Motivated employees to perform at peak productivity with morale-boosting programs.
  • Recorded financial transactions and performed account reconciliations.
  • Worked with security staff and law enforcement on shoplifting and vandalism response.
  • Managed shelf inventory and customer-focused loss prevention strategies.
  • Checked out customers and bagged items quickly
  • Praised by management for being a fast and efficient worker, requiring little supervision
  • Served shoppers in a prompt, courteous and friendly manner
  • Collected shopping carts and baskets from inside and outside the store
  • Produced accurate and thorough management reports
  • Operated check stand equipment including cash register, scanner and scale
  • Followed proper procedures for handling of tenders, use of tares, sales of alcoholic beverages and use of PLUs and UPCs
  • Handled and bagged groceries carefully and according to customer preference
  • Executed cash transactions quickly and accurately
  • Greeted all customers
  • Stocked, priced, front-faced and rotated merchandise
  • Maintained knowledge of current product locations.
  • Maintained strong customer relations and effective customer service standards.
  • Oversaw cashier operations, bookkeeping and security.
  • Coached employees through day-to-day work and complex problems.
  • Evaluated employee performance and made recommendations for improvements.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

America Representative, Customer service representative

Bank Of America
Kingsport, TN
09.2013 - 01.2015
  • Answering incoming calls to provide customer service
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Made reasonable procedure exceptions to accommodate unusual customer requests
  • Provided accurate and appropriate information in response to customer inquiries
  • Demonstrated mastery of customer service call script within specified timeframes
  • Addressed customer service inquiries in a timely and accurate fashion
  • Maintained up-to-date records at all times
  • Ran reports and supplied data to fulfill customer report requirements
  • Properly directed inbound calls in phone queues to improve call flow.
  • Provided basic technical support resolving issues for clients on variety of company products.
  • Researched relevant resources to assist members, identified member representation needs, and troubleshot next steps to provide optimal support for member.

Assistant Manager Sales Representative

Abracadabra
New York, New York
09.2011 - 08.2014
  • Answered phone calls and direct calls to appropriate parties
  • Received and processed cash and credit payments for in-store purchases
  • Shared product knowledge with customers while making personal recommendations
  • Demonstrated that customers come first by serving them with a sense of urgency
  • Maintained friendly and professional customer interactions.

Education

High school diploma -

Bronx Regional
The Bronx, NY
2013

Skills

  • Type 35 Wpm
  • Time management skills
  • Excellent Phone etiquette skills
  • Exceptional customer service skills
  • Strong organizational skills
  • Excellent analytical skills
  • Strong research skills
  • Strong knowledge of assistant
  • Critical thinker
  • Computer proficient
  • Energetic and organized,Leadership abilities
  • Quick learner
  • Self-starter
  • Staff Scheduling
  • Managing Deliveries
  • Health Code Compliance

Timeline

Resturant Manger

Taste Of Seafood Express
07.2017 - Current

Front End Manger

Priceless foods
01.2015 - 05.2016

America Representative, Customer service representative

Bank Of America
09.2013 - 01.2015

Assistant Manager Sales Representative

Abracadabra
09.2011 - 08.2014

High school diploma -

Bronx Regional

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Kenya Robinson