Summary
Overview
Work History
Education
Skills
Timeline
Kenya Robinson

Kenya Robinson

Monroe,LA

Summary

Organized and efficient Data Entry Clerk with 4 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Supervisor

CD Webster fedex
10.2023 - 04.2024
  • Fast paced and physical warehouse work
  • Warehouse duties include loading, unloading, and sorting of packages of various sizes.
  • Full time FedEx Ground employee work one shift.
  • Shift lengths vary based on package volume – generally Full time employees can expect to work between 6 and 10 hours.
  • • Overtime paid after 40 hours a week.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Maintained high levels of accuracy in daily operations.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Operated warehouse material handling equipment correctly to move loads.
  • Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Monitored adherence to safety protocols and company policies by staying attentive to details.

Insurance Agent

Primerica Financial Services
09.2020 - 02.2024
  • Licensed agent in helping properly protect families with important financial needs
  • Making out calls and receiving calls
  • Working from a computer, iPad and cell phone
  • Opportunities to create your own work schedule
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office.
  • Built and maintained tracking databases for variety of measuring aspects.
  • Evaluated source documents to locate needed information.
  • Great customer service opportunity, that develops you to deal with multiple personalities and still stay positive and focused.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Designed presentations and marketing materials to promote insurance products.
  • Evaluated competitors' products and services to gain competitive advantage.
  • Monitored customer feedback and identified areas of improvement.
  • Researched and identified potential new markets.
  • Conducted annual reviews of existing policies to update information.
  • Calculated premiums and established payment methods for sales.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Met with customers to provide information about available products and policies.
  • Educated clients on insurance policies and procedures.
  • Developed and implemented marketing strategies to boost sales and increase customer base.
  • Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
  • Updated and maintained customer information, documents and records.
  • Used computer software to store and retrieve data.
  • Managed large-scale data migration projects, ensuring seamless transition between systems without loss of vital information.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Created and maintained data entry logs to track data entry activities.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Followed established procedures to enter and process data correctly.
  • Completed data entry tasks with accuracy and efficiency.

Distributor Supervisor

Herbalife
02.2018 - 09.2020
  • Interacted with Tons of people personally prospected.
  • Introduced products and helped them accomplish their fitness goals.
  • Great customer service opportunity and networking opportunity.
  • Implemented innovative training programs to enhance distributor knowledge, skills, and effectiveness.
  • Developed strong partnerships between company representatives and distributors, fostering a collaborative environment for success.
  • Facilitated networking events aimed at promoting collaboration among current distributors while attracting prospective partners.
  • Increased sales revenue by developing and implementing effective distribution strategies.
  • Strengthened relationships with key distributors, resulting in improved support and loyalty.
  • Monitored inventory levels to prevent stockouts or overstocking, maintaining an optimal balance for customer satisfaction.
  • Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products.
  • Increased client retention by providing superior customer service.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Prospected for leads to build pipeline and convert to sales opportunities.
  • Promoted brand at industry events and through ongoing networking efforts.

Medical Assistant

Behavioral health center
09.2019 - 02.2020
  • Individual role was to assist patients with proper care far as bathing, eating, creating fun interactions, prepping for bed and morning care routine
  • Directed by a licensed nurse, the Mental Health Tech will perform technical nursing care assignments such as
  • weighing patients,
  • taking, and recording vital signs.
  • Observes and documents
  • Assists patients with activities of daily living.
  • Under supervision, observes, records, and reports activities of patients requiring special precautions.
  • Appropriately maintains patients per observation level, accurately documenting per observation log.
  • Maintains additional inventory/logbooks on the unit, per protocol.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.

Wal-Mart Associate

Walmart
06.2016 - 02.2019
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.

Floor Supervisor

Simmons Sporting Goods
06.2017 - 06.2018
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Boosted sales through effective merchandising strategies and attention to product placement on the floor.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
  • Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
  • Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
  • Contributed to overall business growth by implementing targeted marketing initiatives that increased foot traffic on the retail floor.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.

Store Manager

Dollar Jewelry Galore
06.2015 - 01.2016
  • Assisted with hiring, training and mentoring new staff members.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Education

High School Diploma -

Bastrop High School, Bastrop, LA
05.2015

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Complex Problem-Solving
  • Inventory Control
  • Idea Development and Brainstorming
  • Business Development
  • Financial Management
  • Staff Discipline

Timeline

Supervisor - CD Webster fedex
10.2023 - 04.2024
Insurance Agent - Primerica Financial Services
09.2020 - 02.2024
Medical Assistant - Behavioral health center
09.2019 - 02.2020
Distributor Supervisor - Herbalife
02.2018 - 09.2020
Floor Supervisor - Simmons Sporting Goods
06.2017 - 06.2018
Wal-Mart Associate - Walmart
06.2016 - 02.2019
Store Manager - Dollar Jewelry Galore
06.2015 - 01.2016
Bastrop High School - High School Diploma,

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Kenya Robinson