Kenya Scales
Chase,MD
Summary
Dedicated and results-oriented manager with extensive experience in the fast-food industry, seeking a managerial position. A proven leader with a track record of achieving operational excellence, driving sales growth, and fostering a positive work environment. Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
6
6
years of professional experience
Work History
Store Manager
Royal Farms
Middle River, Maryland
01.2023 - Current
- Led a team of 20+ employees in a fast-paced convenience store environment, ensuring excellent customer service and operational efficiency
- Achieved and exceeded monthly and yearly sales goals by 12%, optimizing product placement and promotions
- Implemented effective inventory management techniques, reducing stock shrinkage by 20%
- Maintained a clean and organized store, consistently receiving top marks on company audits
- Developed and delivered training programs for staff, resulting in increased productivity and reduced turnover
- Ensured compliance with company policies, including food safety standards and cash handling procedures
- Fostered a positive work environment through effective communication, conflict resolution, and team-building initiatives
- Managed vendor relationships, negotiated contracts, and monitored supplier performance.
Store Manager
Wendy's
Glen Burnie, Maryland
06.2018 - 01.2023
- Demonstrated leadership by overseeing daily operations, ensuring high levels of customer satisfaction, and meeting sales targets
- Managed a team of 15+ employees, providing coaching, training, and performance evaluations
- Implemented efficient scheduling and labor management, resulting in a 10% decrease in labor costs
- Maintained strict food safety and sanitation standards, earning consistent high scores on health inspections
- Successfully resolved customer complaints and concerns, enhancing brand reputation
- Collaborated with the General Manager to create and implement marketing strategies that led to a 15% increase in sales over a year
- Conducted regular inventory checks, controlled waste, and minimized food costs.
Skills
- Leadership and Team Management
- Sales and Revenue Growth
- Customer Service Excellence
- Inventory and Supply Chain Management
- Budgeting and Cost Control
- Training and Development
- Problem Solving and Decision Making
- Store Merchandising
- Talent Recruitment
- Payroll Management
- Recruitment and hiring
- Relationship building and management
Timeline
Store Manager
Royal Farms
01.2023 - Current
Store Manager
Wendy's
06.2018 - 01.2023
Similar Profiles
Jessica OyekanmiJessica Oyekanmi
Customer Service Employee at Royal FarmsCustomer Service Employee at Royal Farms
Devon WelgeDevon Welge
Customer Service Associate at Royal FarmsCustomer Service Associate at Royal Farms
D'andre GibonD'andre Gibon
Team Member at Royal FarmsTeam Member at Royal Farms
Rykeam SampleRykeam Sample
Sales Associate at Royal FarmsSales Associate at Royal Farms
Crystal HudsonCrystal Hudson
Correctional Officer Lieutenant at Department of Public Safety and Correctional SevicesCorrectional Officer Lieutenant at Department of Public Safety and Correctional Sevices