Kenya Smith
Summary
Healthcare professional with management experience at New York Presbyterian Hospital, specializing in team building and communication. Demonstrated success in improving clinical efficiency and patient satisfaction through strategic scheduling and conflict resolution. Expertise in EMR systems and dedication to HIPAA compliance for safeguarding patient confidentiality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor
New York Health
11.2019 - Current
- Provide administrative support which includes conducting data entry and related activities to ensure data integrity
- Maintain and coordinate the calendar of patient's appointments, create and maintain files, type correspondence reports, and memoranda as needed, and collect copays
- Responds to patient's questions and needs by editing, canceling and re-scheduling appointment as necessary according to clinic protocols
- Review physician schedules regularly to maximize capacity and verify correct scheduling
- Fax medical records to facilities authorized to receive patient information
- Keep a good work relationship and effective communication within the department and with other departments for the benefit of the patient
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
Office Manager
New York Presbyterian Hospital
02.2014 - 11.2019
- Maintain a professional demeanor and approach when interacting with colleagues, patients, and vendors
- Deliver exceptional customer service, including processing payments for surgeries and other services
- Ensure clinical efficiency by managing staff schedules and addressing office needs
- Delegate job duties and tasks to staff, fostering a positive and motivated work environment
- Adhere to staff requirements regarding HIPAA, OSHA, BLS, and any necessary meetings or training
- Coordinate pre-procedure and post-procedure appointments, as well as manage inventory orders and office supplies
- Execute specified functions to fulfill the requirements of approved procedures, including organizing and preparing surgical supplies and equipment
- Collect blood samples, prepare them for the lab, take vital signs, obtain consents, and capture pre-op photos
- Aid in dressing and discharging patients following surgical procedures
- Assist in gathering supplies and equipment for scheduled procedures according to physicians' preferences
- Ensure all relevant paperwork is sent to patients with consultations or undergoing surgery
- Manage doctors' and staff schedules, as well as the surgery calendar
- Oversee staff rotation for cleaning and sterilizing the operating room and instruments, and restocking the surgery room
Education
High School Diploma -
Beach School High School
Degree - Business/Secretary Administrator Manager Skills
York College
Medical Assistant -
Allen School
Skills
- Management Experience
- Exceptional Communication and Interpersonal Skills
- Business Administration
- Team building
- Presentation design
- Customer satisfaction
- File/records maintenance
- Client-focused
- Conflict and dispute resolution
- Staff management
- Positive Attitude
- Multicultural-Sensitivity
- Creative Problem-Solving
- HIPAA/Patient Confidentiality
- Medical appointment scheduling
- Centricity
- EMR Systems (E-Clinical, Allscripts, Epic, Next-gen, Greenway, Onco)
- Insurance Expert (Commercial, Private, Medicaid, Medicare and Managed care plans)
- Experienced MS Office systems (Word, Excel, Office Power Point)
Accomplishments
- Customer service Path Seminar certificate
Languages
Spanish
Full Professional
Certification
- Administrative seminar
Timeline
Supervisor
New York Health
11.2019 - Current
Office Manager
New York Presbyterian Hospital
02.2014 - 11.2019
High School Diploma -
Beach School High School
Degree - Business/Secretary Administrator Manager Skills
York College
Medical Assistant -
Allen School
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