Summary
Work History
Education
Skills
Certification
LANGUAGES
Timeline
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Kenya Smith

NC

Summary

Training professional with a history of optimizing training programs to improve organizational performance, department culture, and employee/client engagement. Known for delivering impactful training solutions that align with business objectives. Strong focus on team collaboration and adapting to evolving needs, ensuring reliable performance and consistent results.

Work History

Instructor/Sales

Pole.Body.Arts
02.2025 - Current
  • Maintained company-leading conversion rate for drop-in clients to members for 7 consecutive months
  • Track student progress, frequently checking in with struggling students and identifying root causes of problems or providing modifications/scaffolding as needed
  • Ensure safety of clients while training on specific movements, combos or created routines
  • Promote a positive learning environment by establishing clear expectations and creating a supportive setting for a diverse population of clients from various backgrounds

Behavior Coach/Administrator

WSFCS
08.2024 - 06.2025
  • Collaborated with teachers and school staff to develop and implement school-wide initiatives
  • Provided individualized guidance and support to help students overcome behavioral and academic difficulties and reach their goals
  • Developed plans to mitigate gang violence and encourage conflict resolution as well as mental, social and emotional well-being
  • Conferenced with parents, students and staff as needed for enrollment, behavior concerns, and IEP meetings for specialized instruction

Manager of Inflight Training

Waltzing Matilda Aviation LLC
02.2022 - 01.2024
  • Promoted twice during tenure, hired as a potential trainer upon completion of flight attendant training, then trainer to supervisor, and finally Manager of Training
  • Designed and implemented an effective training program for a startup airline, receiving a 94% success rate for FAA-directed proving runs
  • Enhanced training delivery methods to accommodate various learning styles and implemented the first co-learning CRM training for pilots and flight attendants, reducing missed critical inflight communication by more than 70%
  • Maintained employee training and company records, responsible for providing copies to all required entities
  • Managed and motivated employees to be productive and engaged to deliver a memorable experience to each passenger
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery


Special Education Teacher

WSFCS
09.2016 - 03.2020
  • Developed and implemented individualized education plans for students with special needs, resulting in improved educational outcomes for over 150 students
  • Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies
  • More than 70 percent of students met or significantly improved state testing scores each year

Education

Bachelor’s Degree -

Winston-Salem State University
Winston-Salem, NC
05-2018

Skills

  • Behavior Coaching
  • Training and Development
  • Data collection and analysis
  • Curriculum development and delivery
  • Collaborative teamwork
  • Interpersonal and social skills
  • Applied behavior analysis
  • Nonviolent crisis intervention
  • Behavior modification
  • Customer service
  • Workforce management
  • Business administration

Certification

  • RBT - Registered Behavior Technician
  • Certified Advocate, Council of Parents Attorneys and Advocates - COPAA - 2025
  • NC Teaching License - 2018-2024


LANGUAGES

Spanish

Timeline

Instructor/Sales

Pole.Body.Arts
02.2025 - Current

Behavior Coach/Administrator

WSFCS
08.2024 - 06.2025

Manager of Inflight Training

Waltzing Matilda Aviation LLC
02.2022 - 01.2024

Special Education Teacher

WSFCS
09.2016 - 03.2020

Bachelor’s Degree -

Winston-Salem State University

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Kenya Smith