Kenya Spencer
Waldorf,MD
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Prince Georges County Council
Upper Marlboro, MD
01.2023 - Current
- Researched best practices in building meaningful relationships between organizations and their communities.
- Conducted outreach activities to engage local community stakeholders and increase awareness of organization services.
- Coordinated with other departments to ensure successful execution of community events.
- Worked closely with staff members in designing creative campaigns for promoting upcoming events or programs.
- Created content for social media platforms that highlighted the positive impact of our organization in the community.
- Organized meetings with key stakeholders to discuss current initiatives and develop new ideas for collaboration.
Intake Specialist
Friedman, Framme, & Thrush. P.A.
Owings Mills, MD
04.2019 - 08.2022
- Answered phones, responded to emails, and addressed inquiries from clients professionally.
- Entered data into computer systems according to established guidelines.
- Prepared correspondence related to client matters including letters and memos.
- Updated contact lists with new information regarding clients or cases.
- Scheduled appointments with clients or opposing counsels as directed by attorney.
- Provided administrative support to boost firm's document production and legal correspondence.
Client Service Coordinator
Empire Today
Odenton, MD
11.2017 - 07.2018
- Monitored incoming emails from clients and responded accordingly within 24 hours.
- Assessed customer needs by gathering data through interviews, surveys or focus groups.
- Provided excellent customer service to clients by responding promptly to inquiries and resolving any issues in a timely manner.
- Maintained accurate records of client interactions in order to track trends in customer satisfaction levels.
- Developed strategies for dealing with difficult customers while maintaining a professional demeanor.
- Managed client accounts, including billing, payments and scheduling of services.
- Prepared invoices for each transaction accurately according to contractual agreements.
Process Assistant
Weil, Ackman, Baylin & Coleman, CPA.
Timonium, MD
05.2015 - 08.2016
- Entered data into accounting software programs such as QuickBooks or Sage 50 Accounting Software.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Scheduled appointments between clients and customers and internal staff members.
- Managed database systems containing customer contact information.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Handled confidential documents in an organized fashion according to established protocol.
Education
High School Diploma -
Coppin State University
Baltimore, MDSkills
- Calendar Management
- Spreadsheet Management
- Travel Coordination
- Invoice Processing
- Appointment Scheduling
- Meeting planning
- Presentation Design
- Minute Taking
- Clerical Support
- Data Entry
- Research
- Memo preparation
- Mail handling
- Spreadsheet development
- Meticulous attention to detail
- Project Planning
- Microsoft Office Suite
- Microsoft Outlook
- AS/400
Affiliations
- Volunteering
- Reading
- Travel
References
References available upon request.
Timeline
Administrative Assistant
Prince Georges County Council
01.2023 - Current
Intake Specialist
Friedman, Framme, & Thrush. P.A.
04.2019 - 08.2022
Client Service Coordinator
Empire Today
11.2017 - 07.2018
Process Assistant
Weil, Ackman, Baylin & Coleman, CPA.
05.2015 - 08.2016
High School Diploma -
Coppin State University
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