Kenya Spriggs
Dallas
Summary
Class A CDL Driver with endorsements in Tanker, Doubles/Triples, and Hazmat. Over 8 years of combined experience in transportation, logistics, and customer support roles. Proven ability to operate commercial vehicles, including box trucks, safely and efficiently. Strong communication skills and dedication to delivering timely, high-quality service in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Driver
Amazon Logistics
Dallas, TX
05.2023 - Current
- Operate tractor-trailer for residential and commercial deliveries, ensuring compliance with Department of Transportation regulations.
- Conduct pre-trip and post-trip vehicle inspections to uphold safety standards and report issues promptly.
- Use routing software and GPS to enhance delivery efficiency while maintaining high levels of customer service.
Driver
B.Bor Legacy Transportation
Red Oak, TX
04.2024 - 01.2026
- Operated various commercial vehicles to ensure timely deliveries and pickups.
- Maintained accurate logs of driving hours, vehicle maintenance, and delivery schedules.
- Adhered to traffic laws and safety regulations to promote safe driving practices.
- Collaborated with dispatch teams to optimize routes for efficiency and cost-effectiveness.
Case Management Coordinator
Cigna Healthcare
Remote
02.2019 - 12.2021
- Coordinated medical services and specialist appointments, supporting members' treatment goals and streamlining care transitions.
- Developed and updated case files to accurately reflect patient needs, ensuring timely and efficient care delivery.
- Collaborated with providers and internal teams to minimize service delays and reduce unnecessary readmissions while maintaining HIPAA-compliant documentation.
Customer Service Claims Representative
UnitedHealth Group
Remote
01.2017 - 01.2019
- Managed inbound inquiries regarding insurance claims, eligibility, and billing, effectively enhancing customer satisfaction.
- Processed and adjusted claims with precision, ensuring accurate resolutions and maintaining high service standards.
- Worked with internal teams to optimize claim investigation procedures, contributing to reduced processing times.
Accounts Receivable Specialist
BlueCross BlueShield
Remote
06.2015 - 12.2016
- Processed medical billing and payments, ensuring timely collections and accurate account reconciliation.
- Communicated effectively with patients and providers to address outstanding balances and resolve claim discrepancies.
- Maintained comprehensive financial documentation, supporting audit readiness and compliance with industry standards.
Education
High School Diploma -
Crosswinds High School
01-2016
Skills
- CDL Operation (Class A) & DOT Compliance, Tanker, Hazmat, Doubles/Triples Knowledge, Box Truck Driving & Delivery Operations, Load Securement & Safety Inspections, ELDs & Route Optimization, Medical Claims & Case Management, Customer Service & Professional Communication, Records Management & HIPAA Compliance, Time Management & Problem Solving
Certification
- Class A Commercial Driver’s License (CDL)
- Tanker Endorsement (N)
- Doubles/Triples Endorsement (T)
- Hazmat Endorsement (H)
Timeline
Driver
B.Bor Legacy Transportation
04.2024 - 01.2026
Driver
Amazon Logistics
05.2023 - Current
Case Management Coordinator
Cigna Healthcare
02.2019 - 12.2021
Customer Service Claims Representative
UnitedHealth Group
01.2017 - 01.2019
Accounts Receivable Specialist
BlueCross BlueShield
06.2015 - 12.2016
High School Diploma -
Crosswinds High School